Adam Wolcott
Murfreesboro,TN
Summary
Experienced Operations Manager transitioning into the banking sector with a proven track record of exceptional customer service, team leadership, and operational management. Demonstrated aptitude for implementing process improvements and ensuring adherence to established standards. Proficient in Microsoft Office.
Overview
11
11
years of professional experience
Work History
Operations Manager
Papa Johns
Murfreesboro, TN
05.2022 - Current
- Ensured high-quality products and customer experiences by overseeing all restaurant operations and training staff to exceed customer expectations.
- Fostered an atmosphere of teamwork and professionalism, contributing to the achievement of sales targets.
- Managed financial controls and cash management responsibilities, resolving unfavorable trends, and enhancing profits.
Manager Designate
Papa Johns
Smyrna, TN
03.2014 - 05.2022
- Maintained quality and customer experience focus across the team, promoting quality standards and providing customer-oriented service.
- Managed sales and profit goals, implementing strategies to increase check averages and control costs.
- Handled administrative duties, cash management, and inventory planning to meet sales demands.
Shift Lead
Papa Johns
Nashville, TN
08.2012 - 03.2014
- Trained and supervised the restaurant team to deliver superior customer service, contributing to sales goals and maintaining operational standards.
- Ensured compliance with safety and security standards, maintaining a clean and organized restaurant environment.
Education
Associate of Science - Computer Science
Motlow State Community College
Smyrna, TN05.2022
Skills
- Superior customer service and relationship building
- Operational and financial management
- Strong leadership and team development
- Process and performance improvement
- Talent acquisition and training
- Compliance with safety and security standards
Timeline
Operations Manager
Papa Johns
05.2022 - Current
Manager Designate
Papa Johns
03.2014 - 05.2022
Shift Lead
Papa Johns
08.2012 - 03.2014
Associate of Science - Computer Science
Motlow State Community College