Adam Word

Performing repair procedures while maintaining quality control, training apprentices/ lube techs on standard operating procedures including technical ability and growth for apprentice graduation, overseeing quality (fixed right first time), overseeing proper warrenty procedures.

• Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
• Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Changed, rotated, and balanced tires on different types of vehicles.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.

• Bolstered customer satisfaction by providing exceptional support in addressing concerns related to fleet operations or maintenance needs.
• Increased vehicle lifespan through regular inspection, troubleshooting, and timely repairs.
• Assisted in the design and implementation of employee training programs to enhance skill sets among fleet maintenance staff members.
• Improved overall fleet performance with diligent monitoring of tire rotations, oil changes, and fluid levels.
• Arizona DOT and crane safety inspections

• Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
• Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
• Took assessments to prove knowledge base and skills.
• Observed senior mechanics completing major repairs.