Adam Yost
Midlothian,TX
Summary
Seeking entry-level opportunity in Physical Therapy field, aligning with ongoing Associate's Degree pursuit as Physical Therapy Assistant, aiming to contribute skills and passion towards optimal patient outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development Executive
Bottleless Nation
Grand Prairie, Texas
04.2025 - 03.2026
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
Retention Customer Service Representative
Everise
Plano
04.2023 - 03.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Call Center Agent
Staff Force Personnel Services
Carrollton, TX
07.2023 - 11.2023
- Awarded for scheduling the most appointments that were high dollar sales in August
- Schedule commercial roof inspections for field technicians
- Make cold calls to schedule inspections
- Maintain and update Excel Spreadsheets with roof types and footage from Google Maps
- Take return inbound calls to schedule roof inspections.
Field Service Technician
RedBox
Dallas, TX
01.2023 - 06.2023
- Perform and complete kiosk installation, preventative maintenance, and independently troubleshoot and repair kiosk onsite
- Drive a company vehicle to maintain and repair all product lines assigned
- Respond to dispatched calls using a work order system
- Maintain and manage parts inventory, tools, company vehicle, and equipment.
Customer Experience Representative
People Ready
Dallas, TX
04.2022 - 10.2022
- Explained the app functions and job descriptions for new workers
- Located employers for job applicants
- Frequently contacted employees and clients about positions needing to be filled and qualifications required.
Service Representative
Geico Insurance
Richardson, TX
01.2022 - 03.2022
- Provide exceptional customer service for all policyholders
- Handle and explain complex billing questions to policyholders
- Process all policy changes with customers and cross-sell additional options while educating the customer on coverages and protection
- Recognized for having top cross-sells calls achieved while still in training.
Call Center Team Lead
Rug Doctor
Plano, TX
04.2015 - 04.2020
- Achieved changing night shifts KPI's from 70% to 90% in three months
- Train and help call center agents with troubleshooting Kiosk issues
- This included Cradlepoint, Wifi issues, door jams, electrical supply, and Kiosk setup and take down
- Managed and trained 17 call center agents on the 2nd shift
- Responded quickly to meet customer needs and resolve problems
- Developed departmental objectives, budgets, policies, procedures and strategies
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Adhered to quality and service standards to support operational goals.
Education
Associates in Business Management -
Collin College
05.2001
Skills
- Technical Support
- Call Center Operations
- Customer Communications
- Training and Mentoring
- Customer Education
- Quality Assurance Optimization
- Team Development
- Call Control Skills
- CRM Software
- Call Handling
- Proficiency in MS Office Software
- Quality Assurance
- Payment Processing
- Professional Phone Voice
- Problem-Solving Skills
- Performance Monitoring
Certification
- Personal Lines Property & Casualty License
- Driver's License
Timeline
Business Development Executive
Bottleless Nation
04.2025 - 03.2026
Call Center Agent
Staff Force Personnel Services
07.2023 - 11.2023
Retention Customer Service Representative
Everise
04.2023 - 03.2024
Field Service Technician
RedBox
01.2023 - 06.2023
Customer Experience Representative
People Ready
04.2022 - 10.2022
Service Representative
Geico Insurance
01.2022 - 03.2022
Call Center Team Lead
Rug Doctor
04.2015 - 04.2020
Associates in Business Management -
Collin College