Adama Daboya Toure
Communication
Houston,TX
Summary
I am a highly motivated college student with experience in communication studies. Through my experience, I have gained the skills to navigate the fast-paced world of modern communication effectively. My experience lies in corporate internal and external communication, including employee communication, executive messaging, and crisis management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
years of professional experience
Work History
Customer Service Representative/Management
Shell Gas Station
07.2020 - 11.2023
- Operated register by inputting items purchased
- Helped customers with any questions and services requested
- Assisted store manager with store work, such as arranging new products on shelves and adding new product labels with prices.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Special Projects Coordinator Intern
VK Consultant Group
11.2021 - 12.2021
- Assisted in expanding features, managing and developing community users, shaping brand identity through the company's blog and social media, and organizing event
- Played crucial role in expanding the features of our product by closely collaborating with the development team to identify user needs
- Worked with designing team to ensure that our visual identity aligned with our brand's narrative
- Contributed to organizing events and managing everything from logistics to marketing
- Coordinated with vendors, booked venues, and promoted events through social media and email campaigns.
Data Entry Specialist
Ummahatul Muminin
09.2017 - 09.2018
- Worked with Human resources management team of a school as a data entry specialist
- Entered new and old students' names into the computer
- Assisted parents with the school's information and updates
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved them in the database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Used computer software to store and retrieve data.
Education
Bachelor of Arts - Communication Studies
University of Houston Downtown
Houston, TX05.2024
Skills
- Language: Fluent in English (speaking, Reading and Writing)
- Computer: Microsoft (MS) Word, Excel, Powerpoint
- Management: Team Management, Program Planner, Customer Relations, Phone Etiquette, Building Customer Trust and Loyalty, Multitasking
- Administrative Leadership
- Meeting facilitation
- Interpersonal communications
Internship
VK Consultant Group, Houston, TX, 11/2021, 12/2021, Special Projects Coordinator Intern, Assisted in expanding features, managing and developing community users, shaping the brand identity through the company's blog and social media, and organizing events., Played a crucial role in expanding the features of our product by closely collaborating with the development team to identify user needs., Worked with the design team to ensure that our visual identity aligned with our brand's narrative., Contributed to organizing events and managing everything from logistics to marketing. This involved coordinating with vendors, booking venues, and promoting the events through social media and email campaigns.
Projects
Public deliberation course, Houston, TX, 10/2023, Facilitate discussions with local candidates of the 2023 Houston election as part of an annual public deliberations event on campus alongside my professor. Small group communication course, Houston, TX, 05/2022, I interviewed 10-15 students on different campuses to gather information about why they prefer one UHD campus. Visited two campuses. The results were based on the campus facilities. Research in Communication Course, Houston, TX, 05/2024, My research topic was public relations and makeup brands and how they can be connected. I used the qualitative approach, specifically ethnographic, for my research study.
Timeline
Special Projects Coordinator Intern
VK Consultant Group
11.2021 - 12.2021
Customer Service Representative/Management
Shell Gas Station
07.2020 - 11.2023
Data Entry Specialist
Ummahatul Muminin
09.2017 - 09.2018
Bachelor of Arts - Communication Studies
University of Houston Downtown
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson