Adama Njai
Atlanta
Summary
Dedicated professional with experience at Arbor Terrace of East Cobb, excelling in customer service and conflict resolution. Proven ability to manage complex travel arrangements and maintain meticulous records. Compassionate caregiver skilled in elderly care, demonstrating exceptional time management and problem-solving. Customer-focused professional with strong organizational and communication skills, seeking a Travel Desk Agent role. Experienced in front-desk operations, travel coordination, and administrative support. Passionate about delivering seamless travel experiences by providing efficient itinerary planning, customer assistance
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caregiver
Atlas Senior Living
12.2024 - Current
Receptionist Administrator
Arbor Terrace of East Cobb
05.2022 - 11.2024
- Managed front desk operations, greeting visitors and assisting with inquiries.
- Scheduled and coordinated travel arrangements for executive staff and guests.
- Handled high-volume phone calls, directing inquiries professionally and efficiently.
- Maintained and updated customer records, ensuring accuracy and confidentiality.
- Processed incoming and outgoing mail, faxes, and packages.
- Customer service and conflict resolution
Education
Associate In Engineering Technology - Electrical Engineering
Georgia State University
Atlanta, GADiploma -
Etowah High School
Woodstock, GA05.2022
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Travel and itinerary coordination
- Customer service and conflict resolution
- Booking and reservations management
- Verbal and written communication
- Office administration and scheduling
- Multi-line phone handling
- Data entry and record keeping
- Attention to detail and organization
Certification
CPR
Timeline
Caregiver
Atlas Senior Living
12.2024 - Current
Receptionist Administrator
Arbor Terrace of East Cobb
05.2022 - 11.2024
Associate In Engineering Technology - Electrical Engineering
Georgia State University
Diploma -
Etowah High School
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