Aji Penda Njai
Atlanta,GA
Summary
Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures. Exceptionally skilled in customer service and provide above and beyond customer experience.
Overview
6
6
years of professional experience
Work History
Security Officer
Unifi services
Atlanta, GA
02.2025 - Current
- Observed patrons and visitors to quickly address security situations on Delta airlines campuses and gates.
- Adhered to post orders while maintaining a visible presence around the property.
- Monitored security cameras to identify and respond to suspicious activity.
- Documented security-related situations and submitted in-depth reports to superiors.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Customer Account Associate
Concentrix WFH
Atlanta
09.2023 - 02.2025
- Educated customers about UnitedHealthCare products
- Facilitated communication about client needs and requests to most requested opportunities teams prioritize activities such as
- Supported assigned accounts and assisted with execution of financial payment arrangements and processing final payments
- Assist customers with trouble shooting, log in and online registration assistance
- Maintained high metrix goals and an outstanding call grades
- Fielded inbound and outbound calls to/from customers attending to customer needs for updating personal Information and scheduling Dr's appointments
Caregiver
Arbor Terrace Of East Cobb
01.2022 - 08.2023
- Gather dietary information, assist with feeding and monitor intake to help patients achieve nutritional objectives and support wellness goals
- Administer medications and tracking behaviors to keep healthcare supervisors well informed
- Assisting Seniors with many different health challenges
- Provided care to memory care residents using hands on assistance with daily living activities
Customer Service & Bakery Clerk
Publix
Mableton, USA
01.2020 - 01.2022
- Answer Customer calls
- Assist Customers with online/in-store orders
- Take Bakery orders
- Bake and Decorate cake
- Packed and stocked freezer with truck inventory
- Performed routine maintenance tasks such as cleaning ovens or mixers
Education
GED Diploma -
Atlanta Technical College
Atlanta, GA07-2021
Skills
- Surveillance monitoring
- Cross-selling abilities
- Data entry proficiency
- Access control
- Emergency response
- French fluent speaker
- Safety procedures
- Team collaboration
- Situational awareness
- Communication skills
Timeline
Security Officer
Unifi services
02.2025 - Current
Customer Account Associate
Concentrix WFH
09.2023 - 02.2025
Caregiver
Arbor Terrace Of East Cobb
01.2022 - 08.2023
Customer Service & Bakery Clerk
Publix
01.2020 - 01.2022
GED Diploma -
Atlanta Technical College