Adamaris Bermudez
Fort Lauderdale,FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
IT Support Specialist
Restaurant Brands International
03.2020 - 08.2023
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Developed custom scripts to automate repetitive tasks, increasing efficiency in daily operations.
Sales Support
Power & Telephone Supply Company
09.2018 - 03.2020
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Increased client retention rates with diligent follow-up on leads, accounts, and contracts.
- Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.
Automotive Service Advisor
Lauderdale Infiniti
06.2013 - 09.2017
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Education
Associate of Science - Computer Software And Media Applications
Broward College
Fort Lauderdale, FL05.2025
Skills
- Configuration Management
- Instruction and training
- Client Relationship Building
- Active Listening
Timeline
IT Support Specialist
Restaurant Brands International
03.2020 - 08.2023
Sales Support
Power & Telephone Supply Company
09.2018 - 03.2020
Automotive Service Advisor
Lauderdale Infiniti
06.2013 - 09.2017
Associate of Science - Computer Software And Media Applications
Broward College
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