James Passmore
Manton,MI
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
24
24
years of professional experience
Work History
IT Support Specialist
Janco International
10.2012 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Answered questions and provided information to customers about new software or hardware.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Managed backup and recovery of data assets to safeguard system availability.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
Shipping and Receiving Clerk
Century Inc.
02.2010 - 10.2012
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks, dollies, and Hi-Los to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Shipping and Receiving Clerk
AAR Mobility Systems
04.2007 - 02.2010
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks, dollies, and Hi-Los to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Electronics Technician
United States Navy, USS Minneapolis St. Paul
12.2001 - 12.2006
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Education
NTCSS Administration LAN School
2005
Top 10%
Voyage Management School
Norfolk, VA2004
Top 25%
Electronics Technician "A" School
Norfolk, VA2003
Damage Control School
Norfolk, VA2003
Top 15%
US Navy Submarine Training
Groton, CT2002
Technical Electronic Computer Network Operation
Groton, CT2002
+US Navy Basic Training
Great Lakes, IL2001
Skills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
- User Training
- System Configuration
- Helpdesk call support
- Help Desk Experience
- Cloud computing knowledge
- Ticketing system proficiency
- Remote Support Capabilities
- Desktop support
- IT Security Management
- Client Relationship Building
- Server Management
- Instruction and training
- Application support
- Database Administration
- Technical equipment inspection
- Backup and recovery
- Telecommunications network oversight
- Hardware upgrades
- VPN Configuration
- Software Licensing
- Incident Management
- Patch management
- Disaster Recovery Planning
- Data Recovery
- Operating Systems Expertise
- Configuration Management
- System enhancement
- Network Administration
Timeline
IT Support Specialist
Janco International
10.2012 - Current
Shipping and Receiving Clerk
Century Inc.
02.2010 - 10.2012
Shipping and Receiving Clerk
AAR Mobility Systems
04.2007 - 02.2010
Electronics Technician
United States Navy, USS Minneapolis St. Paul
12.2001 - 12.2006
NTCSS Administration LAN School
Top 10%
Voyage Management School
Top 25%
Electronics Technician "A" School
Damage Control School
Top 15%
US Navy Submarine Training
Technical Electronic Computer Network Operation
+US Navy Basic Training
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