Randy Chavez
Phoenix,AZ
Summary
Detail-oriented IT Support Specialist with a strong track record in troubleshooting and resolving complex hardware, software, and network issues. Proven ability to enhance network performance, strengthen security protocols, and optimize operational efficiency. Committed to delivering timely and cost-effective solutions in dynamic environments.
Overview
23
23
years of professional experience
Work History
IT Support Specialist
iasis healthcare / Steward healthcare / Honor Healthcare
08.2001 - Current
- Provided comprehensive technical support and maintenance to end-users across the organization, resolving hardware, software and network issues in a timely fashion
- Collaborated with team to update and maintain Windows and MAC operating systems and installed and configured applications across the organization
- Troubleshot complex network and hardware issues, isolating the source of problems
- Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization
- Assist network engineers with the installation of routers, switches, access points
Education
GED -
Emily Griffith Technical College
Denver, CO07-1999
Skills
- Installation and Maintenance Skills
- Technical Troubleshooting Expertise
- User Support Services
- Remote User Support
- IT Compliance Standards
- Customer Support Oversight
- Employee Training
- System Optimization
- Documentation Management
- Analytical Problem-Solving Skills
- Communication and interpersonal skills
- Proficient in Computer Hardware and Software
- Proficient in IT Standards
- Customer Service Expertise
- Desktop support
- Application support
- Network diagnostics
- Service support
- Software diagnosis
- User credential management
- Hardware diagnostics
- Incident tracking
- Issue escalation
- Technical issues analysis
- Technical troubleshooting
- Software installation
- Hardware upgrades
- DHCP/DNS ethernet and firewall proficient
- Customer service
- Ticket management
Languages
Spanish
Professional
Timeline
IT Support Specialist
iasis healthcare / Steward healthcare / Honor Healthcare
08.2001 - Current
GED -
Emily Griffith Technical College
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