Adamaris Sandoval
Jefferson City,MO
Summary
Attentive Customer Service Representative with 2 years achieving customer service satisfaction and customer retention goals. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
1
1
year of professional experience
Work History
Housekeeper
Courtyard By Marriott
08.2023 - 01.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Valet & Kitchen
232 Downtown
10.2022 - 10.2023
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Resolved customer complaints through calm, constructive communication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Capital City High School
Jefferson City, MOSkills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- Customer-Oriented
- Complex Problem-Solving
- Guest Relations
- Time Management
- Multitasking and Prioritizing
- Team Support and Collaboration
- Guest Service and Support
- Guest Request Response
- Patience
Languages
Spanish
Full Professional
Timeline
Housekeeper
Courtyard By Marriott
08.2023 - 01.2024
Valet & Kitchen
232 Downtown
10.2022 - 10.2023
Capital City High School