A Brandon Rauch
St. Petersburg,FL
Summary
Intuitive and accomplished leader with 15+ years success in facilitating achievement of organizational goals through implementation of operational excellence strategies. Demonstrated success in planning, developing, and steering execution of day-to-day operational processes, including budgeting, finance, accounting, risk mitigation, and P&L management initiatives aimed at accomplishing organizational goals. Adept at devising and implementing KPIs to monitor performance against defined goals and ensure accountability. Credible record of analyzing operational processes and identifying inefficiencies to integrate continuous improvement strategies, as well as researching and deploying latest technological solutions to increase efficiency and automate processes. Articulate communicator with proven expertise in building, training, and leading top-performing teams for completing assigned tasks within strict time constraints, as well as conducting specially designed training programs to improve team performance.
Overview
21
21
years of professional experience
Work History
Chief Operating Officer
Northgate Tommy's Express
10.2022 - Current
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Streamlined operational procedures, significantly reducing overhead costs by reevaluating vendor contracts and optimizing workforce allocation.
- Improved operational efficiency, implementing state-of-the-art technology solutions across multiple departments.
- Maintained P&L and shouldered corporate fiscal responsibility.
Chief Operations Officer
Edgehill Ventures LLC., River Mountain Retreat
01.2018 - 01.2022
- Planned, established, and directed execution of all operational and administrative processes, including sales, marketing, customer service, finance, human resource, and P&L management initiatives
- Devised and integrated short- and long-term business plans to facilitate achievement of organizational goals; researched and deployed systems to increase operational efficiency
- Cultivated and maintained positive relationships with vendors, while creating and negotiating contracts to secure cost-effective terms and conditions
- Oversaw all HR initiatives, including goal setting, workforce planning, staffing, performance management, and compensation/benefits for employees
- Key Contributions:
- Brought dedicated gig-speed internet to rural mountain valley
- Customized, upgraded, and modernized existing and new facilities spread across150 acres, by working closely with architect and GC
- Established key positions for startup business and directed hiring and training of initial staff members, including Executive Director as well as Maintenance, Foodservice, and Housekeeping personnel
Chief Operations Officer
DDR Ventures LLC., SH!NE Auto Wash
01.2016 - 01.2018
- Designed, developed, and spearheaded implementation of operational policies, processes, and procedures for state of the art express-exterior tunnel carwash company
- Created short/long-term business plans to accomplish revenue and profitability goals; steered comprehensive development
- Managed ongoing staffing and hiring initiatives, while overseeing all HR initiatives
- Key Contributions:
- Orchestrated sale of SH!NE Auto Wash for substantial profit to consolidating car wash chain
- Drove savings through design of new sustainable facility, engineering systems for passive lighting, water reclamation, and electrical cost reduction through various frequency drives and automation
Consultant
Car Wash Partners, Mister Car Wash
01.2015 - 01.2015
- Integrated previous company’s culture and operational procedures into those of Mister Car Wash, retaining all operations employees, including regional managers, managers, assistant managers and maintenance personnel.
Chief Operations Officer / Executive Officer / Managing Partner
HCT Ventures LLC, Super Speed Wash
01.2007 - 01.2015
- Orchestrated development and execution of operational processes for a highly successful car wash chain with12 exterior-express facilities, while supervising staff of100+
- Established and nurtured productive relationships with vendors and industry partners to augment revenue streams and achieve strategic business objectives
- Conducted training programs for managers to communicate industry best practices and improve performance
- Championed expense and cost reduction initiatives through deployment of technological solutions and the development of patented equipment
- Developed top-performing team by promoting from unit level and training staff to secure middle management positions
- Designed and deployed custom online business management system to monitor operational metrics and create transparency and accessibility across the organization
- Key Contributions:
- Increased profit margins from46% to60% between2007 to2012, including year-over-year sales
- Managed largest tunnel car wash chain in Tennessee and18th largest chain in the U.S
- With1M+ cars washed annually
- Spearheaded business transition through sale to Mister Car Wash (at8X EBITDA), with no loss of revenue and zero employee turnover
- Designed and deployed extensive online auditing procedures, resulting in significant improvement in safety, cleanliness, reduction of vehicle damages, and significant chemical and utility savings
- Developed policies and protocols resulting in improved employee job satisfaction and efficiency in staff performance
Senior Communications Manager / Lean Six Sigma Team Member
Ecolab Inc.
01.2004 - 01.2007
- Hand-picked by Ecolab’s Division Leader to streamline operational workflows, from manufacturing processes to Ecolab-delivered customer solutions
- Provided recommendations for process improvement to mitigate operational and financial risk; researched and deployed new technologies to enhance efficiency and automate processes
- Evaluated and improved/corrected in-house programs and system malfunctions
- Led production of process-oriented collateral, including print, video, and online material to improve understanding of Ecolab products and systems
- Collaborated with R&D, marketing, sales, and manufacturing leaders to create unified messaging strategies for PR efforts in accordance with marketing campaigns
- Key Contributions:
- Championed program to approve utilization of customers’ used cooking oil as free fuel in company vehicles
- Improved Walmart food safety record, avoiding fines, and eliminating damage to reputation through development of food safety auditing system for ‘Fresh Departments’, highlighting food safety threats, and escalating alerts through online systems
Education
Bachelor of Arts -
University of Memphis
Master of Arts - undefined
University of Memphis
Master of Fine Arts - undefined
University of North Carolina
Skills
- P&L & Operations Management
- Risk Assessment & Mitigation
- Regulatory Compliance
- Budget Allocation & Administration
- Business Planning & Strategies
- Team Training & Leadership
- Process Improvement & Automation
- Program & Project Management
- Operational Excellence Strategies
Affiliations
- Project Management Professional – PMP Certification
- Lean Six Sigma – Green Belt Certification
- OSHA30 – General Industry
- International Car Wash Association
Timeline
Chief Operating Officer
Northgate Tommy's Express
10.2022 - Current
Chief Operations Officer
Edgehill Ventures LLC., River Mountain Retreat
01.2018 - 01.2022
Chief Operations Officer
DDR Ventures LLC., SH!NE Auto Wash
01.2016 - 01.2018
Consultant
Car Wash Partners, Mister Car Wash
01.2015 - 01.2015
Chief Operations Officer / Executive Officer / Managing Partner
HCT Ventures LLC, Super Speed Wash
01.2007 - 01.2015
Senior Communications Manager / Lean Six Sigma Team Member
Ecolab Inc.
01.2004 - 01.2007
Master of Arts - undefined
University of Memphis
Master of Fine Arts - undefined
University of North Carolina
Bachelor of Arts -
University of Memphis
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