Adam J. Humphrey
DuPont,WA
Summary
Accomplished Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and exceptional communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Orkin Pest Control
02.2018 - Current
- Exceeded sales goals for commercial and residential accounts by bringing in over $800,00 in new sales per year, leading the Region in sales.
- Grew incremental sales performance each year, earning the prestigious President's Club and Chairman's Club award each year of tenure; top .2% in company.
- Strong cross-team collaborator with internal/external business units and stakeholders, including Sales, Operations, Marketing, Finance, Legal and Information Technology.
- Proficiency managing the interdependence between the company's overall business strategy and information system capabilities.
- Anticipated future industry changes and challenges, while proactively revising plans based on operational needs and changing industry practices.
- Mentored junior Account Managers to develop skills and increase individual branch and company revenue multiple branches.
Service Manager
Terminix Pest Control
02.2016 - 12.2017
- Resolved customer complaints in professional and timely manner, ensuring the branch followed all compliance regulations.
- Hired, trained and supervised a team of 17 Technicians and Inspectors exceeding sales and business goals by 40%.
- Established branch strategic initiatives while measuring the adherence to expected marketing and sales forecasts.
- Fiscal and budgetary manager responsible for operational costs, including creating and maintaining departmental budgets, operating expense and labor forecasts, financial reports (P & L), as well as reviewing and approving purchases for the branch.
Dock Manager
Estes Express
01.2014 - 01.2015
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Reported and established key performance metrics to monitor and meet company goals.
- Managed team of 25 dock workers and shipping personnel to facilitate domestic and international shipments.
- Hired and trained 8 new personnel in safety practices, employer policies, performance requirements and job duties.
Senior Manager
U.S. Army Active Duty
01.1992 - 01.2014
- Provided strong leadership to enhance team productivity and morale in arduous conditions, with multiple combat and hardship tours.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Education
Bachelor of Science - Business Management
Pierce College, Steilacoom
Steilacoom, WA06.2025
Skills
- Sales Operations
- Prospecting and Cold Calling
- Goals and Performance
- New Account Creation
- Strategic Market Planning
- Revenue Management
- Forecasting & Reporting
- Business Negotiation
Accomplishments
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated several key partnerships which resulted in 30% revenue growth.
- Consistently exceeded monthly sales quotas by more than 200%.
- Achieved Top .2% nationwide ranking in 2019, 2020, 2021, & 2022.
Certification
- Licensed - Commercial Operator
- Licensed - Structural Pest Inspector
- Endorsement - Gold Medal Qualified
- Endorsement - Bed Bug Certification
Languages
Spanish
Professional Working
Timeline
Senior Account Manager
Orkin Pest Control
02.2018 - Current
Service Manager
Terminix Pest Control
02.2016 - 12.2017
Dock Manager
Estes Express
01.2014 - 01.2015
Senior Manager
U.S. Army Active Duty
01.1992 - 01.2014
Bachelor of Science - Business Management
Pierce College, Steilacoom