Adam Marks
Irwin,PA
Summary
Results driven Sales Manager & Business Owner with excellent business acumen, creativity and leadership skills. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Passionate about positively impacting others and learning each day.
Overview
7
7
years of professional experience
Work History
Customer Experience Champion II
Verizon
04.2022 - Current
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented strategic account plans to drive revenue growth and achieve sales targets.
- Collaborated with cross-functional teams to ensure seamless service delivery for preferred accounts.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
Owner
PGH Card Pulls LLC
02.2021 - Current
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Solutions Manager
Verizon
08.2017 - 04.2022
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Managed multiple projects simultaneously, prioritizing tasks based on deadlines and resource availability.
- Streamlined business processes by identifying inefficiencies and implementing targeted solutions.
Solutions Specialist
Verizon
10.2016 - 08.2017
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
Seton Hill University
Greensburg, PAElizabeth Forward Senior High School
Elizabeth, PASkills
- Business Management
- Cross-functional Collaboration
- Sales Leadership
- Workflow Management
- Research and Trend Analysis
- Performance Management
- Relationship Building
- CRM Software Proficiency
Interests
- Sports memorabilia, cards, and collectibles
- Graphic design
- Professional sports fanatic
- Golf
- Fishing
- Landscaping
Timeline
Customer Experience Champion II
Verizon
04.2022 - Current
Owner
PGH Card Pulls LLC
02.2021 - Current
Solutions Manager
Verizon
08.2017 - 04.2022
Solutions Specialist
Verizon
10.2016 - 08.2017
Seton Hill University
Elizabeth Forward Senior High School