Adam Peters
Tacoma,WA
Summary
Highly-experienced claims specialist with over 10 years' investigating, evaluating, settling, and assisting in complex auto bodily injury claims with little or no oversight. Significant experience assisting in developing legal strategy and performing legal analysis, along with extensive participation in a variety of ADR environments, both live and virtual. Excellent communication skills demonstrated by confident client management and precise, concise written reports.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Auto Claim Specialist - Complex
State Farm Insurance Co.
DuPont, WA
08.2011 - 12.2023
- Daily duties involve investigating multi-vehicle losses and evaluating complex injury claims with little or no supervision.
- Strong reputation for creative and effective negotiation skills.
- Significant experience analyzing contract/policy language, relevant statutes and case law, and providing clear, concise recommendations to senior and corporate leadership.
- Consistent and frequent mentorship of new and current handlers.
- Distinguished in submission and implementation of ideas to improve and streamline claim handling.
- Able to manage 200+ claim load while also assisting peers.
- Direct claim-handling experience in 6 venues to date.
- Significant experience reviewing medical records and bills.
Trade Partner Support Specialist
Aerotek/Whirlpool - Lowes Special Order Desk
St. Joseph, MI
08.2010 - 04.2011
- Worked with vendor employees to track special order appliances, identify issues/delays, and provide an efficient solution wherever possible.
Account Representative
Accretive Health
Kalamazoo, MI
11.2009 - 11.2010
- Collected excessively delinquent accounts for multiple health systems.
- Excelled at establishing relationships with account holders and finding creative solutions to resolving accounts.
- Consistently top 10% of performers. Frequently requested by peers for assistance in difficult or volatile negotiations.
- Transferred to specialty team handling end-to-end account services for Henry Ford Health Systems
- Responsible for explaining bills and assisting with payment arrangements for patients
- Developed tool for spreading payments over multiple accounts to significantly increase accuracy and efficiency in processing payments.
Education
Bachelor of Science - Behavioral Psychology
Western Michigan University
Kalamazoo, MI 08.2005 - 08.2010
Skills
Coverage Analysis - Extensive experience analyzing, explaining, and defending coverage and liability analysis pre-litigation
Timeline
Auto Claim Specialist - Complex
State Farm Insurance Co.
08.2011 - 12.2023
Trade Partner Support Specialist
Aerotek/Whirlpool - Lowes Special Order Desk
08.2010 - 04.2011
Account Representative
Accretive Health
11.2009 - 11.2010
Bachelor of Science - Behavioral Psychology
Western Michigan University
08.2005 - 08.2010