ADONTE’ BUSBY
Dallas,TX
Summary
Dynamic Claims Leader with over 15 years of experience managing complex bodily injury, auto liability, and property claims. Proven track record leading high-performing teams handling litigated, attorney-represented claims with strategic oversight, regulatory compliance, and litigation management. Successfully reduced indemnity leakage by 12% YoY and improved reserve accuracy while handling high-exposure claims exceeding $3M+. Known for driving team performance, developing talent, and maintaining key performance indicators (KPIs) above goal. Certified in AIC, ARM, SCRUM, PMI, and GPHR, and currently pursuing an MBA in Organizational Management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager – Auto & Commercial Property Claim
Third Party Administrator (TPA)
Atlanta, GA
04.2024 - 12.2025
- Lead team handling complex auto liability and property litigation claims across multiple states
- Reduced indemnity leakage by 12% YoY through structured litigation reviews and internal audits
- Designed KPI dashboards to monitor reserves, settlements, and adjuster productivity
- Partnered with vendors and counsel on high-exposure claims; managed reserves exceeding $3M
Team Lead – Property & Auto Liability
Third Party Administrators
Tallahassee, FL
10.2021 - 03.2024
- Managed high-exposure BI & property files, including litigated claims over $500K
- Recovered $250K+ in subrogation through proactive third-party liability investigation
- Delivered training and QA support to new adjusters on litigation strategy and documentation
- Drafted internal process guides for improved file handling and cycle time reduction
Litigation Adjuster-Team Lead – Auto BI & Property
Progressive Insurance
Nashville, TN
01.2020 - 10.2021
- Led bodily injury team handling litigated and attorney-represented auto liability claims in high-volume environments.
- Managed indemnity exposure exceeding $3M; negotiated settlements and directed litigation strategy.
- Cut cycle times by 20% via process streamlining and early resolution initiatives.
- Trained and mentored new adjusters; oversaw team KPIs, productivity, and file quality compliance.
Appraiser – Property & Auto
First American
Santa Ana, CA
12.2018 - 01.2020
- Performed impartial appraisals for litigated commercial and residential property and auto damage claims.
- Partnered with attorneys and umpires during arbitration and formal dispute processes.
Property Adjuster (CAT) – Residential & Auto
Louisiana Citizens
Metairie, LA
11.2017 - 12.2018
- Closed over 150 catastrophe and storm-related claims within 60 days, while maintaining a reopen rate of less than 2%.
- Reviewed supplements, and managed negotiations with contractors and public adjusters.
Environmental & Auto Claims Adjuster
Worley
Farmers Branch, TX
11.2015 - 11.2017
- Resolved complex property, BI/PD auto, and environmental claims including hazardous exposure and structural disputes.
- Increased first-contact resolution rate by 22% and reduced litigation referral by 30%.
General Property & Auto Adjuster
USAA
San Antonio, TX
10.2011 - 11.2015
- Managed 60–80 property and auto claims daily; proactively identified litigation risks.
- Reduced claim cycle time by 17% through early contact and thorough documentation.
Education
MBA - Organizational Management
Eastern University
St. Davids, PABachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UTBachelor of Science - Communications
University of Texas At Austin
Austin, TXSkills
- Bodily Injury & Auto Liability Claims
- Litigation Strategy & Oversight
- Indemnity Leakage Reduction
- Reserve Management & Accuracy
- KPI Tracking & Claims Analytics
- Complex Property & CAT Claims
- Leadership & Team Development
- Regulatory Compliance (FCRA, DOI)
- Subrogation & Coverage Analysis
- Software: Guidewire, ClaimCenter, Symbility, Xactimate, FileTrac
Certification
- Chartered Property Casualty Underwriter (CPCU)
- Associate in Risk Management (ARM)
- Associate in Claims (AIC)
- Global Professional in Human Resources (GPHR)
- Certified SCRUM Professional
- PMI Certified Project Manager
Resident Adjuster License: TX
Non-Resident Licenses: AL, AR, CA, CT, DE, FL, GA, HI, IN, KY, LA, MI, MN, MS, NC, NH, NM, NV, NY, OK, OR, RI, SC, UT, VT, WY
- Associate in Risk Management (ARM)
- Associate in Claims (AIC)
- Global Professional in Human Resources (GPHR)
- Certified SCRUM Professional
- PMI Certified Project Manager
Resident Adjuster License: TX
Non-Resident Licenses: AL, AR, CA, CT, DE, FL, GA, HI, IN, KY, LA, MI, MN, MS, NC, NH, NM, NV, NY, OK, OR, RI, SC, UT, VT, WY
Affiliations
Directed litigation strategy for $14M+ in BI and property claims across 10 states
Improved team claim output by 23% through Agile workflow implementation
Delivered 100% compliance scores for three consecutive years during internal audits
Improved team claim output by 23% through Agile workflow implementation
Delivered 100% compliance scores for three consecutive years during internal audits
Timeline
Program Manager – Auto & Commercial Property Claim
Third Party Administrator (TPA)
04.2024 - 12.2025
Team Lead – Property & Auto Liability
Third Party Administrators
10.2021 - 03.2024
Litigation Adjuster-Team Lead – Auto BI & Property
Progressive Insurance
01.2020 - 10.2021
Appraiser – Property & Auto
First American
12.2018 - 01.2020
Property Adjuster (CAT) – Residential & Auto
Louisiana Citizens
11.2017 - 12.2018
Environmental & Auto Claims Adjuster
Worley
11.2015 - 11.2017
General Property & Auto Adjuster
USAA
10.2011 - 11.2015
MBA - Organizational Management
Eastern University
Bachelor of Science - Business Administration And Management
Western Governors University
Bachelor of Science - Communications
University of Texas At Austin