Emanuela Page
KEMPER INSURANCE COMPANY
1
Certification
10
years of professional experience
Results-driven insurance claims professional with over 9 years of experience in managing complex auto liability, bodily injury, and property claims. Expert in overseeing the claims lifecycle, ensuring compliance, and delivering outstanding customer service. Skilled in resolving complex cases involving diverse stakeholders and licensed in 22+ states with advanced proficiency in industry-specific technology.
Work History
Auto Bodily Injury Adjuster
1 Year 4 Months- Investigated complex bodily injury claims with disputed liability, multiple claimants, and significant medical exposure to ensure thorough assessment.
- Analyze medical records, treatment documentation, and billing to evaluate injury severity and determine appropriate settlement values.
- Conducted comprehensive liability investigations using police reports, recorded statements, and witness interviews to establish fact patterns.
- Negotiate settlements directly with claimants, attorneys, and medical providers while mitigating litigation risk.
- Identify recovery opportunities through subrogation and comparative negligence analysis.
- Delivered timely claim resolutions, ensuring exceptional customer satisfaction and adherence to state insurance regulations.
Auto Liability Adjuster
1 Year 5 Months- Managed high-volume inventory of complex liability claims from initial investigation to final settlement, ensuring thorough and timely resolution.
- Determined liability through detailed investigations involving police reports, scene evidence, recorded statements, and policy analysis.
- Evaluated coverage, interpreted policy language, and ensured adherence to state regulations and company best practices.
- Coordinated with insureds, claimants, attorneys, repair facilities, investigators, and medical providers to expedite claim resolution, fostering collaboration and effective communication.
- Delivered compassionate customer service while maintaining quality, compliance, and productivity standards, enhancing overall client satisfaction.
Inside Property Claims Adjuster
6 Months- Investigated residential property claims for water, wind, hail, and other covered losses to ensure fair resolutions.
- Determined policy coverage, assessed damages, and communicated claim decisions with professionalism and empathy to enhance client trust.
- Maintained accurate documentation and ensured timely claim handling, supporting regulatory compliance and effective claims processing.
- Consistently met production goals without compromising claim quality.
Large Loss Property Claims Adjuster
1 Year 8 Months- Managed high-exposure residential and commercial property claims with losses exceeding $500,000.
- Determined policy coverage and evaluated structural damage using Xactimate and Symbility estimating platforms.
- Reviewed contractor estimates and proof-of-loss documentation, evaluating engineering reports and supporting evidence to ensure claim accuracy.
- Negotiated settlements with public adjusters, contractors, attorneys, and policyholders, facilitating agreements that aligned with policy terms.
- Identified salvage and subrogation opportunities that reduced overall claim costs.
- Produced comprehensive claim reports that substantiated coverage determinations and informed settlement decisions.
Inside Property Claims Adjuster
5 Months- Investigated moderate to complex residential property losses to determine claim validity and appropriate resolution.
- Evaluated damages and analyzed policy coverage to negotiate equitable settlements aligned with client needs.
- Managed claims efficiently while ensuring clear communication with clients and thorough documentation for each case.
Auto Liability & Workers' Compensation Claims Adjuster
2 Years 3 Months- Administered workers' compensation and liability claims from investigation to resolution, ensuring compliance with regulations and timely outcomes.
- Negotiated settlements and managed subrogation activities to minimize financial exposure.
- Developed action plans that supported timely claim closure and return-to-work initiatives.
- Maintained strong client relationships through proactive communication and effective claim management, enhancing client satisfaction and trust.
Inside Property Claims Adjuster
1 Year 2 Months- Investigated first-party residential property claims from first notice of loss to settlement, ensuring thorough evaluations and adherence to policy guidelines.
- Assessed damages and interpreted policy coverage while maintaining accurate claim documentation to support decision-making.
- Provided responsive, customer-focused claim service, consistently meeting production expectations and enhancing client satisfaction.
Auto Insurance Claims Adjuster
4 Months- Investigated automobile claims to determine liability and coverage, ensuring fair and timely resolutions.
- Reviewed evidence and evaluated damages to authorize claim payments aligned with company guidelines, enhancing claims processing accuracy.
- Maintained accurate electronic claim files while delivering exceptional customer service, fostering positive client relationships.
Education
Associate of Science - Nursing Coursework
High School Diploma
Skills
Bodily Injury Claims
Auto Liability Claims
Claims Assessment
Liability Determination
Claim Investigation
Damage Assessment
Settlement Negotiation
Subrogation
Litigation Support
Coverage Analysis
Bodily Injury Analysis
Auto Claims
Large Loss Claims
Xactimate
Symbility
XactAnalysis
Microsoft Excel
Regulatory Compliance
Customer Advocacy
Certification
- Licensed Independent Insurance Adjuster (22+ States)
- State Farm Policy Certification
- State Farm Auto Certification
- State Farm Estimatics Certification
- Allstate Auto Certification
- TWIA Certified
- NFIP Certified
- Symbility Certified
EXECUTIVE PROFILE TAGLINE
Large Loss | Bodily Injury | Liability | Property | Coverage Analysis | Litigation Support
Timeline
Auto Bodily Injury Adjuster
KEMPER INSURANCE COMPANY
04.2025 - CurrentRead More
Auto Liability Adjuster
ALLSTATE INSURANCE COMPANY
11.2023 - 04.2025Read More
Inside Property Claims Adjuster
ALACRITY SOLUTIONS (Liberty Mutual)
05.2023 - 11.2023Read More
Large Loss Property Claims Adjuster
CREATIVE ADJUSTING (Louisiana Citizens)
09.2021 - 05.2023Read More
Inside Property Claims Adjuster
EXECU-SEARCH
03.2021 - 08.2021Read More
Auto Liability & Workers' Compensation Claims Adjuster
BEST IRS
12.2018 - 03.2021Read More
Inside Property Claims Adjuster
WORLEY (Liberty Mutual)
09.2017 - 11.2018Read More
Auto Insurance Claims Adjuster
EA RENFROE (State Farm)
12.2016 - 04.2017Read More
El Camino Real Charter High School
High School Diploma
Read More
Summit College
Associate of Science from Nursing Coursework
Read More