Tre Robertson
Brenham,TX
Summary
Results-driven auto claims adjuster with over 8 years of comprehensive experience in auto claims investigation and negotiation. Expertise in liability investigations, fraud detection, investigating coverage, property damage, determining the method of investigation, rental, and resolving liability. Exceptional communication skills, particularly in phone interactions, that foster rapport and enable accurate claim evaluations. Strong critical thinking and problem-solving abilities that facilitate successful negotiations of injury claims, ensuring fair outcomes for all parties involved.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Auto Claims Adjuster (Remote)
Pilot Catastrophe Services
08.2017 - Current
- Conducted comprehensive investigations into 100+ automobile accidents a month for various insurance carriers (Allstate, State Farm, etc.), involving single or multiple vehicles which resulted in property damage and/or bodily injury
- Assessed coverage, liability, and damages while providing exceptional customer service throughout the day, resulting in a 95% customer satisfaction rating
- Established and maintained customer communication through different methods, including voice calls, email, and text messages.
- Determined Fraud or Subrogation potential
- Through the utilization of claims systems and estimate tools, engaged in negotiation processes to reach fair injury settlements with all parties involved
- Responsible for liability investigations, identifying injured parties, and recognizing impactful risk potential on claim files
- Responsible for supporting the claimant throughout the vehicle restoration process and providing feedback on the Auto process in general
- Collaborated with field appraisers throughout the claims process to ensure accurate estimates were received
Education
High School Diploma -
Honea Egypt Academy
Montgomery, TX06.2013
Skills
- Bodily Injury Claims
- Claims Adjustments
- Claims Resolution
- Fraud detection
- Subrogation expertise
- Customer Communications
- Injury Evaluation
- Insurance Claims
- Insurance Claims Investigations
- Liability Investigations
Certification
- All lines claims Adjuster
State of Texas | August 2017 | License # 2190410
Timeline
Independent Auto Claims Adjuster (Remote)
Pilot Catastrophe Services
08.2017 - Current
High School Diploma -
Honea Egypt Academy
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