Lorraine Luna
San Antonio,TX
Summary
Detail-oriented professional with over 20 years of experience in bodily injury claims. Proficient in analyzing complex claim documentation and collaborating with medical experts to deliver fair settlements. Dedicated to enhancing customer service and mitigating fraud risks.
Results-driven Bodily Injury Claims Adjuster with a strong focus on settlement negotiation, claims investigation, and medical records analysis. Committed to ensuring compliance and accuracy in claims processing.
Overview
20
20
years of professional experience
Work History
Bodily Injury Claims Adjuster
USAA - P&C Auto Insurance
08.2006 - 09.2026
- Evaluated bodily injury claims for accuracy and compliance with company policies.
- Collaborated with medical professionals to assess treatment plans and costs.
- Negotiated settlements with claimants to achieve fair resolutions.
- Analyzed claim documentation to identify discrepancies and mitigate fraud risks.
Education
Bachelor of Arts - Business
University of The Incarnate Word
San Antonio, TX12.2022
Skills
- Managed auto bodily injury liability claims from investigation through resolution
- Handled uninsured motorist bodily injury claims and first-party injury claims
- Evaluated claims involving legal and medical issues while applying appropriate claims-handling practices
- Investigated claim facts, evaluated liability and damages, and worked toward appropriate claim resolution
- Communicated with customers and other involved parties throughout the claims process
- Consistently worked toward claims performance goals while maintaining high customer satisfaction scores
- Trained and mentored new adjusters, sharing claims knowledge, processes, and best practices
- Progressed through multiple levels and specialties within claims adjusting during a 20-year career with USAA
Timeline
Bodily Injury Claims Adjuster
USAA - P&C Auto Insurance
08.2006 - 09.2026
Bachelor of Arts - Business
University of The Incarnate Word