Lorraine Luna
San Antonio,TX
Summary
Detail-oriented professional with over 20 years of experience in bodily injury claims. Proficient in analyzing complex claim documentation and collaborating with medical experts to deliver fair settlements. Dedicated to enhancing customer service and mitigating fraud risks.
Results-driven Bodily Injury Claims Adjuster with a strong focus on settlement negotiation, claims investigation, and medical records analysis. Committed to ensuring compliance and accuracy in claims processing.
Overview
20
20
years of professional experience
Work History
Bodily Injury Claims Adjuster
USAA - P&C Auto Insurance
08.2006 - 09.2026
- Evaluated bodily injury claims for accuracy and compliance with company policies.
- Collaborated with medical professionals to assess treatment plans and costs.
- Negotiated settlements with claimants to achieve fair resolutions.
- Analyzed claim documentation to identify discrepancies and mitigate fraud risks.
Education
Bachelor of Arts - Business
University of The Incarnate Word
San Antonio, TXSkills
- Managed auto bodily injury liability claims from investigation through resolution
Skills
- Applied knowledge of legal and medical issues to complex bodily injury claims.
- Advanced verbal/written communication
- Expert customer service and interpersonal skills
- Strong coaching and feedback skills
- Ability to manage multiple priorities and meet deadlines
- Ability to stay composed in stressful situations
- Experience working with employees both remote and in-person
- Ability to make decisions with little guidance from management
- Advanced organization, planning, and time-management skills; strong attention to detail, precision, and accuracy.
Timeline
Bodily Injury Claims Adjuster
USAA - P&C Auto Insurance
08.2006 - 09.2026
Bachelor of Arts - Business
University of The Incarnate Word