Adams Haley
Philadelphia,PA
Summary
Driven professional with a proven track record at PGW, adept in troubleshooting and repair, and known for exceptional customer service. Excelled in fostering a culture of continuous improvement and teamwork, significantly enhancing customer satisfaction. Skilled in preventive maintenance and mentoring, demonstrating a positive attitude and mechanical aptitude in challenging environments. Forward-thinking professional offering more than 10 years of experience working in demanding, deadline-driven environments. Excellent skills servicing the community systems, making repairs and conducting warranty work.
Overview
12
12
years of professional experience
Work History
Natural Gas Field Service Technician
PGW
Philadelphia, PA
12.2022 - Current
- Responded quickly to natural gas emergencies for timely on-call support.
- Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Install new piping for residential properties also routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for any natural gas issues.
- Provided hands-on training to field service helpers fostering a culture of continuous improvement within our team.
- Worked with diverse types of weather and ground conditions.
Delivery Driver
Amazon
Levittown, PA
08.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Maintenance Custodian
SEPTA
Philadelphia, PA
11.2012 - 11.2022
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Prevented pest infestations through diligent inspection of the premises and coordination with pest control professionals when necessary.
- Improved property appearance through meticulous attention to detail in power washing tasks.
Education
Certification - HVAC Installation And Repair
All State Career School
Essington, PA06.2010
High School Diploma -
Frankford High School
Philadelphia, PA06.2007
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Preventive Maintenance
- Mechanical Aptitude
- Training and mentoring
- Teamwork and Coordination
Timeline
Natural Gas Field Service Technician
PGW
12.2022 - Current
Delivery Driver
Amazon
08.2022 - 01.2023
Maintenance Custodian
SEPTA
11.2012 - 11.2022
Certification - HVAC Installation And Repair
All State Career School
High School Diploma -
Frankford High School