Adams Haley
Philadelphia,PA
Summary
Driven professional with a proven track record at PGW, adept in troubleshooting and repair, and known for exceptional customer service. Excelled in fostering a culture of continuous improvement and teamwork, significantly enhancing customer satisfaction. Skilled in preventive maintenance and mentoring, demonstrating a positive attitude and mechanical aptitude in challenging environments. Forward-thinking professional offering more than 10 years of experience working in demanding, deadline-driven environments. Excellent skills servicing the community systems, making repairs and conducting warranty work.
Overview
12
12
years of professional experience
Work History
Natural Gas Field Service Technician
PGW
12.2022 - Current
- Responded quickly to natural gas emergencies for timely on-call support.
- Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Install new piping for residential properties also routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for any natural gas issues.
- Provided hands-on training to field service helpers fostering a culture of continuous improvement within our team.
- Worked with diverse types of weather and ground conditions.
Delivery Driver
Amazon
08.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Maintenance Custodian
SEPTA
11.2012 - 11.2022
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Prevented pest infestations through diligent inspection of the premises and coordination with pest control professionals when necessary.
- Improved property appearance through meticulous attention to detail in power washing tasks.
Education
Certification - HVAC Installation And Repair
All State Career School
Essington, PA06.2010
High School Diploma -
Frankford High School
Philadelphia, PA06.2007
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Preventive Maintenance
- Mechanical Aptitude
- Training and mentoring
- Teamwork and Coordination
Timeline
Natural Gas Field Service Technician
PGW
12.2022 - Current
Delivery Driver
Amazon
08.2022 - 01.2023
Maintenance Custodian
SEPTA
11.2012 - 11.2022
Certification - HVAC Installation And Repair
All State Career School
High School Diploma -
Frankford High School
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