Richard Keiderling
Mountaintop,PA
Summary
Experienced and versatile professional seeking a challenging role as a Field Service Technician and Technical Support Analyst. Over 20 years of expertise in providing technical support, troubleshooting, and maintaining systems. Adept at delivering exceptional customer service and resolving complex issues promptly. Proven track record in managing projects, coordinating call responses, and delivering high-quality technical support. Detail-oriented and proactive approach ensures optimal performance and satisfaction for clients. Strong focus on team collaboration and achieving results. Comprehensive skill set includes equipment maintenance, technical troubleshooting, and customer relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Technician | Technical Support Analyst
Hewlett-Packard Inc.
01.2015 - 10.2023
- Resolved technical problems at client's retail and financial sites
- Provided on-site support, including installation and de-installation of hardware
- Documented, tracked, and monitored issues for timely resolution
- Communicated effectively with clients to identify problems and provide timely solutions
- Led the team in the absence of the manager, improving team efficiency
- Streamlined workflow processes, reducing downtime and increasing productivity
Technical Support Analyst
SCHOENING TECHNOLOGIES (NCR)
06.2012 - 01.2015
- Provided comprehensive technical support for NCR ATMs, POS systems, and peripherals
- Conducted detailed diagnostics and troubleshooting for software and hardware issues
- Documented, tracked, and monitored issues for timely resolution
- Installed and serviced various systems, ensuring optimal performance
Field Service Technician
COMPUCOM SYSTEMS
05.2009 - 06.2012
- Provided hardware support for various clients, including Wal-Mart, Home Depot, and Wells Fargo
- Documented, tracked, and monitored issues for timely resolution
- Improved system performance through troubleshooting and preventive maintenance
Education
MCP CompTIA A - Information Technology
FutureTec IT Training Center
Wilkes-Barre, PA06.2001
Electrical Construction: Certificate of Specialization - Licensed Journeyman Electrician
Luzerne County Community College
Nanticoke, PA06.1994
Skills
- Technical Support and Troubleshooting
- Field Service Technician
- Help Desk Operations
- Network PC, Print, and Server Support
- Communication and Interpersonal Skills
- Problem Identification and Resolution
- Software Repair and Installation
- Hardware Maintenance and Repair
- Documentation and Reporting
- Inventory Management
- Project Management
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Customer training
- Inventory management
- Technical support
- Repair and installation
- Courteous and professional
- Installation and maintenance
- Hardware and software installation
- Electrical troubleshooting
- Route planning
- Diagnostic testing
- Equipment Repair
- Work orders
- Timely reports completion
- Work order management
- Network connectivity
- Issue escalation
- Quality assurance testing
- Calibration procedures
- Project management
- Device installation
- Multiple priorities management
- Team supervision
- Emergency response
- Software configuration
- Field production
- Quality assurance controls
- Hardware repair
- Data collection
- Proficient in [software]
- Quality assurance
- Web security
- Equipment documentation
- Record keeping
- Prioritization and time management
- Work order prioritization
- Fleet maintenance
- Tool installation and alignment
- Excellent communication
- Worksite preparation
- Customer relations
- System repairs
- Equipment installation
- Equipment troubleshooting
- Diagnostics and troubleshooting
- Preventative maintenance
- Problem-solving
- Service quality
- Multimeter usage
Certification
- CompTIA A+
- Microsoft Certified Professional
- MCSE Microsoft Certified Solutions Expert
- Microsoft 365 Fundamentals
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- DCA & EMC Dell Certified Associate
- HP ProLiant Server Certified
- HP MASE Network Infrastructure
- HP Certified Network Associate
- HP Certified Technology Specialist
- HP Certified Hardware Specialist
- HP Certified Software Technician
- HP Remote Monitoring and Management Services
- Xerox Print Certifications
Timeline
Field Service Technician | Technical Support Analyst
Hewlett-Packard Inc.
01.2015 - 10.2023
Technical Support Analyst
SCHOENING TECHNOLOGIES (NCR)
06.2012 - 01.2015
Field Service Technician
COMPUCOM SYSTEMS
05.2009 - 06.2012
Electrical Construction: Certificate of Specialization - Licensed Journeyman Electrician
Luzerne County Community College
MCP CompTIA A - Information Technology
FutureTec IT Training Center
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