Summary
Overview
Work History
Education
Skills
Timeline
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Camille West

Conyers, GA,GA

Summary

Very personable, professional and committed when interacting with customers, my smile is always heard. I come with 26 years of extensive Customer Service Communication and Technical experience. Motivated, positive and have a complete understanding of innovation, changes and trends. Articulate, goal driven, and I believe in delivering a world class experience in every customer interaction. I believe these behaviors should be exemplified when connecting with any customer. Love cultivating, and building relationships

Overview

28
28
years of professional experience

Work History

Customer Service Advocate/Technical Support

Verizon Wireless
Alpharetta, GA
07.2012 - 08.2023
  • Builted rapport with the customers first to create a amazing experience, reviewed customers accounts, completed a full account analysis and managed accounts as needed
  • Multi-task and can work independently with minimal oversite in a fast pace environment
  • Communicated all promotions to drive revenue sales
  • Proactively identified all technical issues for first call resolutions, including, troubleshooting and activations on all equipment
  • Educated customers on new products and services, upgrades, sales, new promotions, website and enhancements.
  • Explained International travel and whats required
  • Addressed Domestic and International Fraud issues
  • Addressed all Financial Service issues including payment arrangement and write off accounts..

Coordinator/Team Leader

Verizon Wireless
Southfield, MI
01.1997 - 07.2012
  • Trained New Hire classes
  • Provided new hire weekly coaching's to assure they met all statistical goals
  • Created worksheets for new hire testing
  • Assisted Verizon Wireless HR Department with interviewing new candidates
  • Held calibration and monthly coaching's with director and management team
  • Assisted internal representatives that needed help with customer concerns along with a resolution

Medical Claims Processor

Metlife
Southfield, MI
09.1995 - 09.1995
  • Identified General Motors employees insurance claims issues.
  • Proactively communicated documentation needed to process and approve claims
  • Completed account analysis to determine if the claim would be approved or denied.

Education

Marketing Research

Davenport University
Livonia, MI
07-2008

Music Opera

Center For Creative Studies
Detroit, MI
06-2006

Skills

  • Liaison for Executive Relations Escalations
  • Extensive Problem solving abilities
  • Team Leader
  • Strong verbal and written skills
  • Technical Support Troubleshooting
  • Account Management
  • Sales
  • Quality Monitoring
  • Microsoft Outlook
  • MTAS
  • Live Review
  • Remedy System
  • Mars
  • Info Manager
  • Claims processor
  • Windows
  • Cisco
  • Financial Services -Collections
  • Account Analyst

Timeline

Customer Service Advocate/Technical Support

Verizon Wireless
07.2012 - 08.2023

Coordinator/Team Leader

Verizon Wireless
01.1997 - 07.2012

Medical Claims Processor

Metlife
09.1995 - 09.1995

Marketing Research

Davenport University

Music Opera

Center For Creative Studies

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Camille West