Christopher Honeycutt
Roan Mountain,TN
Summary
Results-driven Field Technician known for strong customer service and technical support skills. Committed to resolving complex issues and maintaining safety compliance while delivering high-quality service in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Field Technician
Spectrum
Kingsport, Tennessee
09.2013 - Current
- Installed and maintained communication equipment on customer premises.
- Provided technical support for residential and commercial clients in the field.
- Utilized diagnostic tools to evaluate signal strength and performance.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Educated customers on service features and equipment usage to enhance user experience.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Utilized handheld device to update work order status.
- Ensured compliance with safety standards during installation processes.
- Followed safety protocols and procedures to ensure personal and public safety.
- Applied company safety policies consistently when performing daily tasks.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Developed strategies to address complex technical issues, improving field service effectiveness.
- Educated customers about product features and service offerings during consultations.
Field Supervisor (Worker)
K&S Communications
Piney Flats, Tennessee
05.2006 - 09.2013
- Supervised field operations ensuring compliance with safety standards and procedures.
- Trained and mentored team members on equipment handling and operational protocols.
- Coordinated activities of field team workers, ensuring efficient workflow and adherence to schedules.
- Developed successful resolutions for issues that arose during field operations.
- Trained workers in equipment operation, safety procedures and company policies.
- Analyzed customer feedback to enhance service quality delivered by field personnel.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
- Facilitated training sessions for new hires, promoting a culture of continuous learning.
- Evaluated team performance, providing feedback and recommendations for improvement.
- Prepared and submitted detailed progress reports to senior management.
- Established and enforced procedures and work standards, promoting team performance and safety.
Delivery/Direct Sales Manager
Direct Furniture
Hampton, TN
06.1999 - 05.2006
- Managed direct sales team to enhance customer engagement and drive revenue.
- Executed sales strategies to promote new furniture collections effectively.
- Coordinated delivery schedules to ensure timely product receipt for customers.
- Coordinated inventory management to ensure optimal stock levels for sales.
- Oversaw daily operations of the sales floor to maintain high standards of presentation.
- Negotiated contracts with vendors to ensure competitive pricing for customers.
- Resolved customer complaints regarding sales and service.
- Resolved customer complaints regarding product quality and service issues in a timely manner.
Education
Associate of Applied Science - Electrical Engineering
North East State Community College
Elizabethton, TN08-1998
High School Diploma -
Hampton High School
Hampton, TN05-1998
Some College (No Degree) -
Ncti Jones
Online04-2026
Skills
- Field service experience
- Electrical troubleshooting
- Cable pulling
- Equipment installation
- Electronics repairs
- Preventative maintenance
- Safety compliance
- Safety management
- Workplace safety
- Problem resolution
- Technical support troubleshooting
- Field operations
- Analytical thinking
- Conflict management
- Team leadership
- Team collaboration
- Teamwork
- Professional communication
- Reliability
- Adapt To Change
- Team collaboration
- Reliability
- Adapt To Change
Timeline
Field Technician
Spectrum
09.2013 - Current
Field Supervisor (Worker)
K&S Communications
05.2006 - 09.2013
Delivery/Direct Sales Manager
Direct Furniture
06.1999 - 05.2006
Associate of Applied Science - Electrical Engineering
North East State Community College
High School Diploma -
Hampton High School
Some College (No Degree) -
Ncti Jones