Open To Work
Adam T. Lehman
Brunswick,Georgia
Summary
Dynamic Guest Services Agent with a proven track record at Sea Island Resort, excelling in customer service and conflict resolution. Expert in reservation systems and relationship building, I consistently enhance guest experiences, achieving high satisfaction rates through effective communication and creative problem-solving. Committed to delivering exceptional service and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Guest Services Agent and Concierge
Sea Island Resort
Sea Island, Georgia
12.2024 - 11.2025
- Assisted guests with inquiries, offering detailed information on resort amenities and activities to enhance their stay.
- Resolved guest complaints promptly, maintaining high standards of customer service.
- Cultivated customer relationships to boost satisfaction and loyalty with services provided.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Delivered exceptional service through inbound and outbound calls, consistently achieving established service targets.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Coordinated reservations and managed room assignments for optimal guest experience.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Managed client portfolios, ensuring optimal satisfaction and retention rates.
Guest Services
The Lodge on Little St Simons
Brunswick, USA
10.2020 - 12.2024
- Managed guest experience from reservation through departure and post-stay communication for singular and group reservations, coordinating welcome orientation, billing, shuttle transportation, sightseeing, dining, and self-guided tours.
- Coordinated with related departments to streamline guest arrival, stay, and departure processes.
- Utilized WebRezPro and Microsoft Office to manage reservations efficiently.
- Tracked measurable outcomes of conservation initiatives as part of the Green Team.
Guest Services Agent and Concierge
The Cloister at Sea Island
03.2019 - 10.2020
- Coordinated guest experience from reservation through departure and post-stay communication for singular and group reservations, covering billing, transportation, sightseeing, dining, rental services, and spa bookings
- Curated local tourism, resort activity, and amenity information to enhance guest knowledge and experience
- Collaborated with related departments to streamline guest arrival, stay, and departure processes
- Operated OPERA, HotSOS, ResortSuite, KIPSU (Guest Messaging), Microsoft Office
Assistant Store Manager
Oglethorpe Antiques and Interiors, LLC. and Oglethorpe Auctions
01.2014 - 01.2019
- Coordinated seven auctions, managing consignment of thousands of items and overseeing point of sale transactions, inventory management, pricing strategies, and product photography.
- Discussed project requirements with design clients in their homes to tailor solutions to their needs.
- Developed webpages for multiple businesses using SquareSpace, enhancing their online presence.
Creative Consultant and Personal Assistant
Artist Sean Giliberti
01.2012 - 01.2014
- Developed creative concepts for visual art projects and exhibitions.
- Created artistic pieces for sale and display, coordinated collaborations with artists, produced promotional posters, and marketed work to galleries, shows, and film festivals.
- Collaborated with artists to refine artistic vision and implementation strategies.
- Conducted market research to identify emerging trends in the art industry.
Photo Technician
Walgreens
01.2012 - 01.2014
- Maintained developer machines, printers, and chemicals to ensure quality products for photo clients.
- Developed and maintained photo printing workflows for customer orders.
- Operated advanced imaging equipment for high-quality photo production.
- Assisted customers with photo selection and editing options.
- Handled point of sale transactions, balanced registers, took inventory, and interacted with customers to match products to their needs and suggest tailored additional items.
Personal Assistant
Robert M. Weber, Esq.
01.2008 - 01.2012
- Managed attorney's calendar and scheduled client appointments efficiently.
- Entered client information and maintained clientele database to ensure accurate records, while managing personal and business errands efficiently.
- Drafted legal documents and correspondence for various cases.
- Conducted thorough research on legal precedents and case law.
Education
Professional Certificate -
Google Project Management
03-2026
Upper St Clair High School - International Baccalaureate Programme, Visual Arts, English, Psychology
Upper St Clair High School
Pittsburgh, PennsylvaniaPittsburgh, Pennsylvania
Bachelors - History of Art and Architecture
University of Pittsburgh
Skills
- Reservation systems
- Customer service
- Customer complaint resolution
- Conflict resolution
- Relationship building
- Effective communication
- Verbal communication
- Time management
- Creative problem solving
- Project management
- Data analysis
- Cold calling
- Business correspondence
References
- Lodge on LSSI, Jamie Pazur, 912.638.7472, Bonnie Klawitter, 912.638.7472, Anna Meyer, 912.638.7472
- The Cloister, Andrena Martin, 703.965.0027, Alden Alias, 912.506.8646, Mary Marshall, 229.942.8749
- Oglethorpe A&I, Michele Copeland, 912.399.9140, Mary Marshall, 229.942.8749
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrContinuing Education
Google Project Management: Professional Certificate, Coursera, in progress
Timeline
Guest Services Agent and Concierge
Sea Island Resort
12.2024 - 11.2025
Guest Services
The Lodge on Little St Simons
10.2020 - 12.2024
Guest Services Agent and Concierge
The Cloister at Sea Island
03.2019 - 10.2020
Assistant Store Manager
Oglethorpe Antiques and Interiors, LLC. and Oglethorpe Auctions
01.2014 - 01.2019
Creative Consultant and Personal Assistant
Artist Sean Giliberti
01.2012 - 01.2014
Photo Technician
Walgreens
01.2012 - 01.2014
Personal Assistant
Robert M. Weber, Esq.
01.2008 - 01.2012
Professional Certificate -
Google Project Management
Upper St Clair High School - International Baccalaureate Programme, Visual Arts, English, Psychology
Upper St Clair High School
Bachelors - History of Art and Architecture
University of Pittsburgh