Galaxie Cable

• Provided exceptional guest service by addressing inquiries and resolving issues promptly.
• Coordinated check-in and check-out processes to enhance guest experience and streamline operations.
• Proficient in OPERA reservation systems.
• Trained new team members on service standards and operational procedures to maintain quality service.

• Prepared beverages while adhering to standardized recipes and procedures.
• Prepared high-quality beverages while adhering to standardized recipes and procedures.
• Operated espresso machines and other equipment, maintaining cleanliness and functionality.

• Prepared beverages while adhering to standardized recipes and procedures.
• Maintained inventory levels, assisting in restocking supplies as needed to meet demand.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Cleaned counters, machines, utensils, and seating areas daily.

• Processed customer transactions efficiently using point-of-sale systems.
• Handled cash and credit transactions with high accuracy.
• Trained new cashiers on operational procedures and customer service standards.
• Stocked, tagged and displayed merchandise as required.

• Mentored staff on best practices for customer service and safety compliance.
• Led team in daily operations, ensuring efficient workflow and productivity.
• Promptly addressed guest concerns and complaints to ensure optimal satisfaction.
• Collaborated with management to develop training programs to enhance team skills and customer service practices.

• Study Abroad: Badajoz, Spain - Coursework relevant to high school diploma

Completed two years of college