Michael Skye
Little River,SC
Summary
Customer-focused professional with a proven record of exceptional attendance and reliability in service roles. Demonstrated ability to build rapport and create positive first impressions, enhancing guest satisfaction. Strong communication and problem-solving skills utilized to maintain high service standards. Proficient in hotel management software, streamlining operations and improving efficiency.
Overview
27
27
years of professional experience
Work History
Guest Services Agent
Hilton Myrtle Beach Resort
Myrtle Beach, SC
10.2024 - 12.2025
- Greeted and registered guests.
- Handled check-ins and check-outs.
- Made and modified reservations.
- Processed payments.
- Answered inquiries.
- Resolved complaints.
- Used upselling techniques to promote services and to enhance the guest experience.
- Strong communication with a guest oriented mindset.
- Worked courteously and efficiently.
Hotel Front Desk Agent
Hiltons of Branson
Branson, MO
02.2020 - 09.2024
- Greeted and registered hotel guests.
- "King" of Hilton Honors for consistently achieving the highest number of enrollments.
- Made and modified reservations.
- Provided attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.
- Swiftly resolved guest issues and enhanced guest experiences.
- Concierge duties including providing valuable information about local attractions and services.
- Happily handled special projects efficiently and effectively.
- Exemplary performance in a high volume, high stress environment while exceeding guest and management expectations.
- Received numerous commendations from satisfied guests.
- Settled guest accounts upon completion of stay.
- Collaborative spirit, team player, dedicated to excellent attendance, reliability and accountability.
Owner/Travel Agent
MD Travel Source
Branson, MO
06.2019 - 02.2020
- Provided travel planning services for cruises, all-inclusive resorts, air, and car rentals.
Warehouse Production Associate
Northstar Battery
Springfield, MO
04.2018 - 06.2019
- Loaded material into or removed parts from machinery.
- Safety Committee Team Member.
Boxing & Debone Production
Butterball LLC
Huntsville, AR
01.2017 - 04.2018
- Deboned turkeys using knives and other tools to cut and trim turkey parts.
- Boxing packaged turkeys for shipments to warehouse and customers.
Material Processor II - Wireless Services Team
Assurant
Lewisville, TX
06.2015 - 01.2017
- Tested sorted cell phones and batteries and prepared for shipment.
- Performed quality checks.
- Safety Committee Coordinator.
Travel Agent
Coastal Vacations
Frisco, TX
06.2013 - 06.2015
- Sales of Vacation packages that included certificates for cruise and resort stays worldwide.
Prep Cook/Dietary Aide
Rambling Oaks Assisted Living Center
Frisco, TX
05.2012 - 06.2013
- Gave exceptional service during 12- hour shifts assisting Seniors by performing varied duties including cooking, preparing special orders, menu planning, serving, stocking inventory, bussing, and dishwashing.
Certified Medical Assistant II/Triage
Baylor Family Medical Center
Garland, TX
09.2008 - 05.2012
- Prepared patient for examination and/or treatment.
- Assessed patient condition, took vitals, assisted with procedures, administered vaccines and immunizations.
- Daily phone response to patients, scheduled radiology orders and acute referrals, CT scans, MRI and other procedures at hospital.
- Coordinated all prescription refills.
- Member of Emergency Code Team.
Certified Medical Assistant II Internal Medicine
The Vancouver Clinic
Vancouver, WA
06.2005 - 03.2008
- Coordinated patient flow into exam rooms for 1 to 4 Physicians daily.
- Took pertinent data from patients and documented completely and accurately.
- Performed EKG’s, injections, and communicated results to patients.
- Ordered all supplies for Internal Medicine Department.
Senior Warehouse Production Supervisor
M.K.E.I. of America
Vancouver, WA
08.1998 - 03.2003
- Supervisor for assembly of flat screen Panasonic televisions.
- Within one year learned every job on the production line and was promoted to Supervisor of 12 employees.
- Key skills included my ability to problem solve, multi-task, and to be flexible to perform all aspects of the job.
- Safety Committee Coordinator.
Education
Certified Medical Assistant II -
Everest Business College
Vancouver, WA06.2005
Skills
- Reservation management
- Payment processing
- Guest complaint resolution
- Upselling strategies
- Concierge services
- Customer relationship management
References
References available upon request.
Timeline
Guest Services Agent
Hilton Myrtle Beach Resort
10.2024 - 12.2025
Hotel Front Desk Agent
Hiltons of Branson
02.2020 - 09.2024
Owner/Travel Agent
MD Travel Source
06.2019 - 02.2020
Warehouse Production Associate
Northstar Battery
04.2018 - 06.2019
Boxing & Debone Production
Butterball LLC
01.2017 - 04.2018
Material Processor II - Wireless Services Team
Assurant
06.2015 - 01.2017
Travel Agent
Coastal Vacations
06.2013 - 06.2015
Prep Cook/Dietary Aide
Rambling Oaks Assisted Living Center
05.2012 - 06.2013
Certified Medical Assistant II/Triage
Baylor Family Medical Center
09.2008 - 05.2012
Certified Medical Assistant II Internal Medicine
The Vancouver Clinic
06.2005 - 03.2008
Senior Warehouse Production Supervisor
M.K.E.I. of America
08.1998 - 03.2003
Certified Medical Assistant II -
Everest Business College