Denise Haislip
Union City,GA
Summary
I am seeking an opportunity with your organization as a Customer Service Agent that will enable me to use my current skill set and experiences I have acquired.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Hilton Garden Inn Downtown Atlanta
Atlanta, GA
12.2024 - Current
- Answered phone calls promptly and professionally, directing inquiries appropriately.
- Developed relationships with customers to ensure satisfaction throughout their stay.
- Provided excellent customer service to guests by addressing inquiries and resolving complaints in a timely manner.
- Demonstrated strong communication skills while interacting with guests, co-workers, and supervisors.
Front Desk Agent
Best Western Fairburn
Fairburn, GA
09.2023 - 12.2024
- Collected room deposits, fees, and payments
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
- Resolved guest issues promptly, resulting in positive feedback and return visits
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Welcomed each new arrival pleasantly and confirmed reservations and identification
Call Center Representative
Nielsen Media Research
Radcliff, KY
03.2002 - 09.2002
- Contacted residents throughout the U.S to conduct research on programs mostly viewed
Night Auditor
Hyatt Place South
College Park, GA
11.2021 - 08.2023
- Administered with check-in and check-outs
- Coordinated with kitchen staff, housekeeping and shuttle transportation
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
Night Auditor
Hyatt Place
Murfreesboro, TN
06.2021 - 10.2021
- Administered with check-in and check-outs
- Coordinated with kitchen staff, housekeeping and shuttle transportation
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
Inbound Sales Representative
National Pen Company
Shelbyville, TN
04.2017 - 03.2020
- Managed large amounts of inbound calls in a timely manner
- Identified the customer's needs, clarified information, researched issues as well as provided resolutions
- Upsold additional products to customer's and met personal and team targets
Guest Services Representative
Holiday Inn Express & Suites
Tullahoma, TN
03.2016 - 04.2017
- Delivered outstanding customer service to our guest's
- Responded to any guest needs with a sense of urgency and attentiveness
- Balanced the drawer daily
- Greeted and registered guest's
- Resolved any issues during my shift
Night Auditor
Best Western Celebration Inn & Suites
Shelbyville, TN
03.2008 - 04.2017
- Ensured the daily ledger and all revenue was balanced
- Assisted guest's with local diners, entertainment
- Prepared a hot and continental breakfast daily
- Interacted with and registered guest's
Home Care Attendant
South Central Human Resource
Shelbyville, TN
12.2007 - 03.2008
- Helped elderly & disabled citizens
- Provided house cleaning services as needed
Call Center Representative
Fort Knox National Company
Elizabethtown, KY
09.2006 - 05.2007
- Processed electronic phone, car and credit card payments
- Received inbound high call volumes
Cashier
Lowe's Home Improvement
Elizabethtown, KY
06.2004 - 09.2006
- Scanned items for checkout, handled cash, answered customers' questions
- Multi-tasked the cash register and phone daily
Education
High School Diploma - undefined
Shelbyville Central High
Shelbyville, TN05.1993
Skills
- Word processing software
- PEP PMS
- Fax and scanner
- Phone system management
- Opera PMS
- Guest services
- Colleague Advantage PMS
- Employee recognition
- reception communication
- Reservation management
- Telecommunications services
- Professional etiquette
- Multi-line telephone switchboard
- Interpersonal communication
- Issue resolution
- Sales enhancement strategies
- Visitor safety
Certification
- Hospitality Skills, Intercontinental Hotel Group (IHG), 2016
- American Hotel & Lodging Educational Institute (AHELI), 2008
Timeline
Guest Services Agent
Hilton Garden Inn Downtown Atlanta
12.2024 - Current
Front Desk Agent
Best Western Fairburn
09.2023 - 12.2024
Night Auditor
Hyatt Place South
11.2021 - 08.2023
Night Auditor
Hyatt Place
06.2021 - 10.2021
Inbound Sales Representative
National Pen Company
04.2017 - 03.2020
Guest Services Representative
Holiday Inn Express & Suites
03.2016 - 04.2017
Night Auditor
Best Western Celebration Inn & Suites
03.2008 - 04.2017
Home Care Attendant
South Central Human Resource
12.2007 - 03.2008
Call Center Representative
Fort Knox National Company
09.2006 - 05.2007
Cashier
Lowe's Home Improvement
06.2004 - 09.2006
Call Center Representative
Nielsen Media Research
03.2002 - 09.2002
High School Diploma - undefined
Shelbyville Central High