Hailey Schwerdtfeger
Seymour,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Guest Services Agent
WCI Investments, DBA Dolly Parton's Stampede
10.2022 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected show deposits, fees, and payments.
- Maximized revenue by upselling ticket upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, and telephone calls, with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Took reservations over phone, recording guest information in computer system and verifying details.
- Answered phones with professionalism and directed calls appropriately.
- Maintained high level knowledge of all services offered to answer guest questions.
Ride Services Operator
DollyWood Resorts
09.2021 - 10.2022
- Ensured all safety protocols were followed during daily operations to create a secure working environment.
- Strengthened communication between departments by fostering a collaborative work environment.
- Consistently exceeded performance targets through diligent work ethic and commitment to excellence.
- Collaborated with team members to improve overall performance and achieve company goals.
- Assisted in the training of new employees, sharing valuable knowledge.
- Conducted site clean-up before, during, and after shifts.
Substitute Teacher K-5
Pasadena Independent School District
08.2020 - 06.2021
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
Education
Bachelor of Science - Veterinarian
San Jacinto College District
Pasadena, TX06.2030
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Guest inquiry resolution
- Guest Services
- Patience and composure
- Data entry proficiency
- Administrative Skills
- Issue Resolution
- Cash Management
- Account Management
- Invoice Processing
- Guest Relations
- Computer Skills
- Payment Processing
- Detail Oriented
- Financial Transactions
- Documentation And Reporting
Timeline
Guest Services Agent
WCI Investments, DBA Dolly Parton's Stampede
10.2022 - Current
Ride Services Operator
DollyWood Resorts
09.2021 - 10.2022
Substitute Teacher K-5
Pasadena Independent School District
08.2020 - 06.2021
Bachelor of Science - Veterinarian
San Jacinto College District
Similar Profiles
Heidi MurryHeidi Murry
Food and Beverage Server at Dolly Parton's StampedeFood and Beverage Server at Dolly Parton's Stampede
Isabella CrossIsabella Cross
Stable Hand at Dolly Parton's StampedeStable Hand at Dolly Parton's Stampede
Angelica JimenezAngelica Jimenez
Call Center Sales Representative at Dolly Parton StampedeCall Center Sales Representative at Dolly Parton Stampede