Create a fun and uplifting environment for guests to help bring a positive experience.
Have extensive knowledge on meats and specials to help guests while guiding them through the menu.
Upsell specific meats and beverages to build sales.
Ensure order accuracy and communicate with hibachi chef to verify meals and any special accommodations.
Make sure celebrations are noteworthy and help create memories for patrons to visit again.
Event Planner
Jorge's Custom Cabinets
12.2025 - Current
Answer any and all questions pertaining to rates, availability, customs.
Set a full weekly schedule and set quotas for hours worked, materials, location.
Book keep all expenses for the month/week and maintain records for customers.
Cocktail Server
BJ's Restaurant & Brewhouse
10.2019 - 07.2025
Set a positive tone for the guests at the first point of interaction and maintain a comfortable and enticing atmosphere.
Tour the menu, answer all questions and sell our daily specials as well as our seasonal items.
Have extensive knowledge about our beers and food items and what pairs well together.
Thoroughly check identification of guests before serving alcohol beverages and have extensive knowledge on alcohol safety.
Being able to handle multiple tables at once as well as constantly turning tables to increase walk-in business. Strategically time check-ins with each guests to sure all their needs are met.
Establish gold standard for each table and make the overall experience positive to help ensure a returning visit.
Host-Server
Chili's Grill & Bar
05.2018 - 07.2019
Help run the flow of the restaurant by seating and greeting in a timely manner.
Answer any and all questions and upsell items we are currently marketing.
Utilize team members and communicate with the kitchen staff to ensure meals come out correct and accurate.
Prebuss at every opportunity and fully buss to maintain a presentable and sanitary environment.
Use slow periods to restock and help other team members to ensure all guest and restaurant needs are met.
Make sure closing duties are completed and thorough to help team members and the restaurant have a smooth transition for the next shift.
Skills
Ability to work long period shifts
POSI system experience
Food and Beverage pairing with Alcohol safety and knowledge
Sales building and upselling
Communicates in both English and Spanish
Experience in high volume dining and constant table turning
Ability to receive outstanding reviews and surveys
Accomplishments
Chili's Host of the year (2018)
1st place in BJ's Gift Card sales with over 4,000 in sales (2020)
BJ's Takeout of the year (2020)
BJ's STAR pins: S-Service, T-Team Work, A-Attitude, R-Reliability