Summary
Overview
Work History
Education
Skills
Hobbies Include: Physical Exercise/Training, The Outdoors
Timeline
Generic

Brendan O'Dell

Colorado Springs,CO

Summary

Proven to excel in customer engagement and satisfaction, leveraged strong interpersonal skills and POS system proficiency ensuring and enhancing guest experiences with a history of driving sales to ensure customer satisfaction. Demonstrated adaptability and a robust work ethic across diverse roles, consistently achieving high performance in fast-paced environments. Detail-oriented team player with strong organizational skills and an ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position, ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Cast Member

Regal Entertainment Group
05.2022 - 08.2024
  • Assist in both the concession stand and floor duties. Focused on working in a fast-moving and changing environment made to satisfy customers and leave a lasting impression.
  • Skills include being familiar with working on a POS system as well as being a bartender and serving drinks; kitchen experience and general janitorial and maintenance duties.
  • Communication is highly prioritized as well as being a general team player.
  • Use to working anywhere between five to ten-hour shifts and standing for extended periods of time.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
  • Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
  • Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
  • Provided accurate information and helpful guidance to visitors, improving their overall park experience.
  • Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.

Rental/Retail Associate

Eldora Mountain Ski Resort
10.2021 - 05.2022
  • Prepare and care for ski equipment that would be rented out by guests on a daily basis; create reservations and prepare equipment for desired parties.
  • Tend to stock and other retail items, being familiar with a POS system and sales.
  • Ensure guests have the best service and leave a lasting impression to ensure guests would want to return to the resort.
  • Use to working varied hours and standing for long periods of time. Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly. Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns. Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Crew Member

Baskin Robbins Ice Cream
05.2021 - 03.2022
  • Keep stock and supplies up to date and ensure that product is ready to be served to customers.
  • Be flexible to work within a fast-paced environment, and work by yourself (when necessary).
  • Familiar with a POS system and customer satisfaction.
  • General janitorial and maintenance duties were necessary when needed.
  • Work well with fellow employees highlighting communication and time management.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image. Kept food preparation area, equipment, and utensils clean and sanitary. Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness. Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally. Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.

Car Wash Attendant

Riptide Car and Pet Wash
10.2017 - 03.2021
  • Responsible for performing car washing services while also handling janitorial tasks and minor repair duties as needed. Duties include operating car wash equipment, maintaining cleanliness of the facility, and addressing any minor repairs such as fixing equipment malfunctions or performing basic maintenance tasks.
  • The ideal candidate should possess strong attention to detail, ability to work independently, and basic mechanical skills.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards. Maintained a clean and organized work environment, ensuring the safety of customers and employees.
  • Recognized for punctuality and reliability, consistently arriving prepared for scheduled shifts even during peak business hours.
  • Managed inventory levels for car wash supplies, ensuring adequate stock at all times. Maintained and repaired car wash equipment to meet operational demand.

Education

Bachelor of Innovation - Museum & Gallery Management

University of Colorado At Colorado Springs
Colorado Springs, CO
05.2026

GED -

Mead High School
Mead, CO
05.2022

Skills

  • Developed strong interpersonal communication skills by interacting with a wide range of customers daily
  • Gained expertise in handling customer inquiries, complaints, and special requests efficiently and professionally
  • Demonstrated the ability to create positive customer experiences by providing personalized service, whether explaining menu items at Baskin Robbins, recommending ski equipment at Eldora, or ensuring a pleasant movie-going experience at Regal Cinemas
  • Excelled in creating a welcoming environment for customers in all roles, emphasizing the importance of first impressions
  • Provided consistent, friendly service that made customers feel valued and respected
  • Practiced attentive service by anticipating customer needs, such as offering assistance with vehicle cleaning details, suggesting ice cream combinations, or recommending rental gear tailored to the customer's skiing experience
  • Adapted quickly to new environments, mastering the specific procedures and expectations of each role in a short period
  • Demonstrated the ability to quickly understand and memorize product details along with the ability to think effectively and resolve issues quickly, such as different car wash packages, ice cream flavors, or ski equipment options
  • Efficiently learned and applied various point-of-sale systems, inventory tracking, and customer service protocols across different industries as well as gained experience in upselling and cross-selling products
  • Showcased a strong work ethic by consistently meeting or exceeding performance expectations in physically demanding roles like car washing and retail assistance
  • Maintained reliability and punctuality, ensuring smooth operations during peak business hours and high customer traffic periods
  • Proven ability to handle long hours and back-to-back shifts, especially in fast-paced environments like Baskin Robbins during summer or Regal Cinemas during blockbuster releases

Hobbies Include: Physical Exercise/Training, The Outdoors

As someone who enjoys working out and engaging in physical fitness and training, as well as outdoor activities like hiking, camping, and backpacking, their hobbies reflect a deep passion for both physical challenge and nature. Regular workouts and training sessions are not only a means to maintain physical health but also an opportunity to push personal limits, build strength, and cultivate discipline. These activities often include weightlifting, cardio exercises, and functional training, each contributing to overall fitness and well-being. On the other hand, my love for the outdoors is expressed through immersive experiences in nature, such as hiking rugged trails, camping under the stars, and embarking on backpacking adventures. These hobbies offer a sense of freedom and tranquility, allowing for a connection with nature while testing endurance and survival skills in diverse environments. Whether it's the exhilaration of reaching a mountain summit or the satisfaction of completing a challenging workout, these pursuits embody a balanced lifestyle centered around health, adventure, and a profound appreciation for the natural world.

Timeline

Cast Member

Regal Entertainment Group
05.2022 - 08.2024

Rental/Retail Associate

Eldora Mountain Ski Resort
10.2021 - 05.2022

Crew Member

Baskin Robbins Ice Cream
05.2021 - 03.2022

Car Wash Attendant

Riptide Car and Pet Wash
10.2017 - 03.2021

Bachelor of Innovation - Museum & Gallery Management

University of Colorado At Colorado Springs

GED -

Mead High School
Brendan O'Dell