Adan Puga
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
18
18
years of professional experience
Work History
Human Resource Manager
The Home Depot Inc
05.2019 - 05.2023
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate the smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Customer Service Supervisor
The Home Depot Inc
03.2015 - 05.2019
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Operations Manager
United Hospitality Resources Management
02.2013 - 03.2015
- Implemented innovative marketing strategies to increase occupancy rates and revenue generation.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
General Manager
SUBWAY®Restaurants
05.2005 - 08.2014
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Manchester, NH10.2024
Bachelor of Arts - Human Resources Management
Michigan State University
East Lansing, MI05.2014
Skills
- Problem-Solving
- Company Leadership
- Labor Relations
- Legal Compliance
- Policy Enforcement
- Succession Planning
Timeline
Human Resource Manager
The Home Depot Inc
05.2019 - 05.2023
Customer Service Supervisor
The Home Depot Inc
03.2015 - 05.2019
Operations Manager
United Hospitality Resources Management
02.2013 - 03.2015
General Manager
SUBWAY®Restaurants
05.2005 - 08.2014
Bachelor of Science - Psychology
Southern New Hampshire University
Bachelor of Arts - Human Resources Management
Michigan State University