Adane Denbel
Laurel,MD
Overview
14
14
years of professional experience
Work History
Uber Driver
Uber Technologies Inc.
San Francisco, CA
10.2015 - Current
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Achieved consistently high customer scores due to exceptional service.
- Drove passengers from pick-up points to deliver to destination.
- Offered riders information about local attractions and restaurants.
Delivery Driver
Amazon
Beltsville, MD
09.2023 - 12.2024
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Ramp Agent and Warehouse Associate
Amazon at BWI
Hanover, MD
12.2020 - 08.2023
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Worked in various weather conditions to ensure continuous airport operations.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Packed boxes and stock using organizational guidelines.
Cashier
Shell Gas Station
Laurel, MD
01.2011 - 07.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of the station inside and outside, including coffee tables, register area, windowsills, floors, and restrooms.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered phone calls to assist customers with questions and orders.
- Counted money in cash drawer at the beginning and the end of shift to ensure that amounts were correct and have sufficient change.
Education
GED -
Shimeles Habte High School
Addis Ababa, Ethiopia06-1998
Skills
- Vehicle Maintenance
- Customer Engagement
- Wheelchair assistance
- Route Planning
- Customer Service
- Schedule Management
Timeline
Delivery Driver
Amazon
09.2023 - 12.2024
Ramp Agent and Warehouse Associate
Amazon at BWI
12.2020 - 08.2023
Uber Driver
Uber Technologies Inc.
10.2015 - Current
Cashier
Shell Gas Station
01.2011 - 07.2017
GED -
Shimeles Habte High School