Adara Divine Thompson
Newnan,Ga
Summary
Customer service leader with extensive experience in operational management and team development. Strength in enhancing guest interactions through effective communication and innovative service strategies, contributing to overall business success and employee satisfaction.
Overview
10
10
years of professional experience
Work History
Self-employed
Mobile Bartender LLC
05.2024 - Current
- Executed targeted marketing initiatives to attract attendees and boost event visibility.
- Created engaging content for promotional materials and social media to effectively promote events.
- Developed innovative cocktail menus and curated beverage selections to enhance guest experiences at events.
- Coordinated equipment and liquor purchases for events to meet budgetary constraints.
- Managed employee schedules and performance to enhance team efficiency.
- Organized invoices and contracts to ensure timely processing and compliance.
Server
The Hill in Serenbe
02.2023 - 05.2026
- Delivered exceptional guest service and hospitality, creating memorable dining experiences
- Anticipated guest needs to enhance overall satisfaction
- Enhanced wine, liquor, and food knowledge, enriching guest interactions
- Creating a fine dining experience for high profile guests and new guests all the same
- Seasonal menu items and organic menu item expertise
- Processed cash and card transactions accurately
Server/ Front of House-Training Coordinator
Art and Jakes Sports Bar
Chattahoochee Hills, Georgia
01.2021 - 02.2023
- Developed training schedules to enhance employee onboarding and continuous improvement initiatives.
- Facilitated effective information sharing through strong verbal and written communication skills.
- Created a productive environment that promoted employee engagement and satisfaction.
- Addressed challenges efficiently using problem-solving and critical thinking skills.
- Managed time effectively, prioritizing tasks to meet organizational goals.
Service Manager
Texas Roadhouse
Newnan, Georgia
06.2016 - 12.2020
- Core values of the corporate restaurant upheld
- Oversaw daily store operations to ensure compliance with corporate standards
- Managed guest interactions to resolve issues and improve overall satisfaction
- Analyzed Profit and Loss reports to inform strategic decision-making
- Hiring and firing process
- I-9 and onboarding process
- Quarterly meeting on meeting goals
- Managing invoices and admin tasks
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA05-2015
Bachelors - Mass Communication
University of West Georgia
Carrollton, GASkills
- Event coordination
- Operations management
- Customer service excellence
- Multitasking proficiency
- Pressure problem solving
- Organizational abilities
- Effective communication
- Leadership skills
Timeline
Self-employed
Mobile Bartender LLC
05.2024 - Current
Server
The Hill in Serenbe
02.2023 - 05.2026
Server/ Front of House-Training Coordinator
Art and Jakes Sports Bar
01.2021 - 02.2023
Service Manager
Texas Roadhouse
06.2016 - 12.2020
High School Diploma -
East Coweta High School
Bachelors - Mass Communication
University of West Georgia