Adaria Johnson
Raleigh,NC
Summary
An independent, self motivated professional with an expertise in hospitality. Passion and experience in customer service, communications, and sales with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Overview
7
7
years of professional experience
Work History
Bartender
Marriott International, Inc.
Raleigh, NC
04.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Room Service Server
Doubletree By Hilton Hotel
Raleigh, NC
10.2019 - 07.2022
- Greet guests and be responsible for accommodating all guests’ needs of attendance at event.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Respond promptly and courteously to any requests.
- Setup, execution, and clean-up of bar and dinning area.
- Maintain clean service areas at all times.
- Maintain a professional and personable appearance.
- Perform other duties as assigned.
- Surveyed guests to check for areas in need of improvement.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
Hooters Girl
Hooters
01.2019 - 12.2019
- My role as a ‘Hooters Girl’ include serving food and drinks and accommodating every need of customers in a very friendly and courteous manner.
- Also, greeting customers as they enter or leave the restaurant, answer questions, provide helpful suggestions to customers with regards to food, drinks, and overall customer service.
- Hooters Girls’ must also efficiently relay all food orders to the kitchen and or service bar through the POS terminal.
- Also, have to present customers the check and accept payment, make correct change or complete the appropriate change card system.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Customer Service Representative
NATIONAL Automotive Financial Services
01.2018 - 01.2019
- 1) Deliver prepared sales talks, reading from scripts that describe products or services.
- 2) Contact businesses or private individuals by telephone in order to solicit sales.
- 3) Explain products or services and prices, and answer questions from customers.
- 4) Obtain customer information such as name, address.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Described and explained details about vehicle options to inform customers and guide purchasing decisions.
Car Saleswoman/ Product Specialist
Pine Belt Enterprises, Inc
01.2018 - 12.2018
- Present vehicle attributes, model options, finance options and store policies and services to customers.
- Facilitate customer test drives.
- Ensure timely follow up and maintain strong relationships with previous and prospective customers.
- Track customers using store specific management system/s.
- Keep abreast of new products, features and accessories.
- Attend product and training courses.
- Build and maintain current sales pricing and manufacturer promotions.
- Prepare vehicles for customer pickup.
- Maintain appearance and cleanliness of store showroom and vehicle lot.
- Ensure customers understand the vehicle's operating features and warranty.
Server
Bahama Breeze
08.2016 - 08.2017
- Work in a team-oriented, high-volume, fast-paced, guest-centric environment to provide our guests with a Caribbean escape that enables an island state of mind to by: Demonstrating genuine hospitality while greeting and establishing rapport with the guest and delivering an exceptional dining experience by.
- Guiding guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Taking accurate orders and partnering with team members to serve food and beverages that meet or exceed guests’ expectations.
- Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
Education
High school -
Jackson Liberty High School
Township, NJ09.2016
Skills
- Culturally sensitive service provider
- Detail-driven
- Proficiency in hospitality systems
- Guest accommodations
- Policy and procedure adherence
- Guest experiences
- Adaptability
- Data Collection
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Bartender
Marriott International, Inc.
04.2022 - Current
Room Service Server
Doubletree By Hilton Hotel
10.2019 - 07.2022
Hooters Girl
Hooters
01.2019 - 12.2019
Customer Service Representative
NATIONAL Automotive Financial Services
01.2018 - 01.2019
Car Saleswoman/ Product Specialist
Pine Belt Enterprises, Inc
01.2018 - 12.2018
Server
Bahama Breeze
08.2016 - 08.2017
High school -
Jackson Liberty High School