Adayah Fites
Houston,TX
Summary
A detail-oriented, organized, and meticulous employee who works quickly to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Teleperformance
12.2023 - 09.2024
- Company Overview: apple support
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse technical issues across multiple systems and applications for customers and end-users across various time zones
- Apple support
Chat Support Representative
Iqor
10.2020 - 10.2021
- Analyzed and addressed escalated claims to resolve issues quickly
- Worked productively in a fast-moving work environment to process large volumes of claims
- Researched and analyzed complex claims to determine the next steps and possible outcomes
- Updated claims system to track claim status and provide relevant information to other departments
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
Customer Service Representative
CVS
05.2018 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
High School Diploma -
DeSoto High School
DeSoto, Texas05.2017
Skills
- Customer Service
- User Support
- Data Collection
- Data Entry
- Scheduling
- Paperwork Processing
- Technical support
- Customer Service Expert
- Product Troubleshooting
- Windows 10
- Call Center Operations
- Customer service
Timeline
Technical Support Representative
Teleperformance
12.2023 - 09.2024
Chat Support Representative
Iqor
10.2020 - 10.2021
Customer Service Representative
CVS
05.2018 - 09.2020
High School Diploma -
DeSoto High School