Andrew Rombach
Albuquerque,NM
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
Viet Taste, Vietnamese Style Restaurant
12.2022 - Current
- Ensured optimal guest experience by seating guests, taking food and drink orders, removing dinnerware and setting tables in prompt and organized fashion
- Managed dine-in and to go orders, and accompanying financial transactions using digital
- Point of Sale System
- Utilized extensive menu knowledge to assure guests food was customized and suited their personal preferences and needs
- Maintained a 18% or higher tip percentage
Time Security Officer/Seasonal Security Supervisor
The Downs Racetrack and Casino, The Downs Racetrack
08.2017 - 09.2022
- Resolved disagreements and monitored guest behavior to ensure safety and enjoyment of all patrons
- Monitored consumption of alcohol and assisted bar staff in assuring NM state laws and guidelines were being followed
- Cooperated with NM State Police in removal of banned of dangerous individuals
- Managerial responsibilities including training of incoming guards, ensuring all duties were being performed
- Supervised team of 12 security personnel during 2017 racing season.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Grounds
The Springs Resort and Spa
08.2021 - 02.2022
- Staff, Top Rated Springs Resort and Spa
- Maintained upmost cleanliness of pool grounds
- Insured guests safety in all areas of pool grounds, including fixing any broken chairs, tables, railings, laying down ice salt during winter months, accommodating patrons that were disabled or elderly
- Monitored hot spring pool temperatures twice daily, and assured that pools were comfortable and within designated ranges
- Adjusted specific pools to guest preference
- Interacted with guests, cooperating with other Springs departments, to ensure each guest had a unique and special experience
- Assisted bar staff with running drinks and food orders
- Installed lights, sprinklers and other outdoor features based on requirements.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Maintained clean walkways and common areas to provide an inviting atmosphere for all visitors.
- Worked closely with other departments coordinating efforts towards achieving organizational goals, fostering a sense of team unity.
- Performed snow removal during winter months, ensuring safe access for visitors and employees alike.
- Increased efficiency through proper tool maintenance, organization, and storage practices.
Education
GED -
Nex Gen Academy
Albuquerque, NM12.2016
Skills
- Knowledge of computers and point of sale systems
- Verbal and written communication
- Negotiation
- Sound Judgment
- Delegation
- Teamwork and Collaboration
Timeline
Server
Viet Taste, Vietnamese Style Restaurant
12.2022 - Current
Grounds
The Springs Resort and Spa
08.2021 - 02.2022
Time Security Officer/Seasonal Security Supervisor
The Downs Racetrack and Casino, The Downs Racetrack
08.2017 - 09.2022
GED -
Nex Gen Academy
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