Summary
Overview
Work History
Education
Skills
Timeline
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Addalyn Wall

Hermiston,OR

Summary

With experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

2
2
years of professional experience

Work History

Bank Teller

Bank Of Eastern Oregon
10.2023 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Supervisor

Dairy Queen Grill & Chill
11.2021 - 10.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

High School Diploma -

Umatilla High School
Umatilla, OR
06.2023

Skills

  • Professionalism and Courtesy

  • Money Handling

  • Deposit and withdrawal management

  • Cash counting

  • Customer relationship development

  • Staff Management

  • Complex Problem-Solving

  • Staff Development

  • Policy Enforcement

  • Goal-Oriented

Timeline

Bank Teller

Bank Of Eastern Oregon
10.2023 - Current

Supervisor

Dairy Queen Grill & Chill
11.2021 - 10.2023

High School Diploma -

Umatilla High School

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Addalyn Wall