Stephanie Fecto
Wells Fargo
Wolcott,CT
2021
years of professional experience
Dynamic banking professional with a proven track record at Wells Fargo, excelling in cash handling and customer relationship management. Recognized for enhancing client satisfaction through effective problem-solving and upselling skills, consistently achieving sales goals while maintaining strict adherence to banking regulations. Committed to fostering trust and integrity in all client interactions.
Work History
Bank Teller
7 Years 8 Months- Processed cash deposits, withdrawals, and payments with accuracy and attention to bank procedures.
- Verified customer identification and endorsed checks to support secure transaction handling.
- Balanced cash drawer at shift close and resolved discrepancies promptly.
- Assisted customers with account questions, service requests, and basic banking needs.
- Promoted bank products and services by identifying customer needs during routine interactions.
- Followed compliance standards for currency handling, fraud prevention, and confidentiality.
- Maintained organized records for transactions, receipts, and branch documentation.
- Supported branch operations by preparing teller supplies and assisting with daily workflow.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Assisted customers with compromised debit cards and issued new credentials.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Placed orders for customer checks and verified starting numbers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Sold and cross-sold bank products to new and existing customers.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
Deli Service Clerk
- Sliced meats and cheeses to customer specifications using deli equipment and food safety procedures
- Prepared fresh sandwiches, party trays, and hot foods following store recipes and presentation standards
- Maintained clean, sanitized workstations, slicers, and utensils throughout daily deli operations
- Stocked deli cases, rotated products, and checked dates to support freshness and food quality
- Assisted customers with product selection, order changes, and special requests in fast-paced service
- Weighed, packaged, and labeled deli items accurately for efficient checkout and merchandising
- Monitored inventory levels and restocked supplies to support uninterrupted service and display readiness
- Followed department procedures for temperature control, sanitation, and safe food handling compliance
- Participated in team meetings to discuss goals, strategies, and best practices for delivering outstanding service within the deli department contextually relevantly.
- Expedited order fulfillment by accurately slicing, weighing, and packaging requested deli products in a timely manner.
- Provided exceptional customer service while handling high-volume periods at the deli counter without sacrificing quality or efficiency.
- Promoted a safe working environment by adhering to company policies regarding equipment use, ergonomics, and incident reporting.
- Supported store operations by cross-training in various departments as needed for optimal staffing coverage.
Waitress/ Server
1 Year- Delivered friendly table service and maintained accurate order details for guests.
- Presented menu items, specials, and dessert options to support guest selections.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Processed payments, balanced checks, and handled cash transactions carefully.
- Resolved guest concerns promptly to maintain positive dining experiences.
- Refilled beverages, cleared tables, and reset dining areas efficiently.
- Followed sanitation standards for food handling and clean service stations.
- Adapted quickly to fast-paced shifts while supporting teammates during peak rushes.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Secretary
17 Years 9 Months- Managed incoming calls, routed messages, and scheduled appointments for carpentry office operations.
- Prepared correspondence, invoices, and filing systems to support accurate administrative records.
- Coordinated daily calendars, meeting times, and service appointments for smooth workflow.
- Maintained organized client and project documentation for quick access and follow-up.
Barista/Cashier
2 Years 11 Months- Prepared hot and iced beverages, following drink recipes and quality standards.
- Operated POS system to process cash, card, and mobile payments accurately.
- Greeted customers promptly and delivered friendly, efficient counter service.
- Handled drive-thru orders, maintaining speed, accuracy, and order completion.
- Maintained clean workstations, dining area, and equipment to support sanitation standards.
- Assisted with order customization and suggested menu items to support sales.
- Reconciled cash drawer and balanced register at end of shift.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma
Skills
Trustworthiness and integrity
Conflict resolution
Team collaboration
Banking regulations knowledge
Multitasking and organization
Problem-solving
Upselling skills
Financial software
Teller support
Account updating
Fraud detection
Customer relationship management (CRM)
Relationship building
Deposit and withdrawal management
Money handling
Professionalism and courtesy
Trustworthiness and integrity
Attention to detail
Professionalism and courtesy
Customer relationship development
Patience and empathy
Cash counting
Transaction processing
Listening and comprehension
Relationship building
Financial transactions
Timeline
Bank Teller
Wells Fargo
04.2013 - 12.2020Read More
Waitress/ Server
Friendlys Family Resturant
05.2010 - 05.2011Read More
Secretary
Ferrari Carpentry Services
01.2009 - 2010Read More
Barista/Cashier
Dunkin Donuts
02.2006 - 01.2009Read More
Deli Service Clerk
ShopRite
2011 - 2015Read More
Litchfield High School
High School Diploma
Read More