Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Timeline
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Addell Smith
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Addell Smith

Warren,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Referral Navigator/Intake CoordinatorCare ManagerCustomer Service Representative / SalesShift ManagerCustomer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteOn-Site
Location: Warren, USA, US
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home option401k matchStock Options / Equity / Profit Sharing

Summary

Dedicated and detail-oriented professional with extensive experience in healthcare coordination, customer support, and operations management. Strong background in referral processing, insurance verification, patient engagement, and cross-functional collaboration. Recognized for maintaining accuracy in high-volume environments, building strong professional relationships, and delivering exceptional service aligned with organizational goals. Skilled in administrative processes, documentation integrity, and workflow optimization.

Overview

17
17
years of professional experience

Work History

Referral Navigator/Intake Coordinator

Allegheny Health Network/Graham Healthcare
03.2021 - 10.2025
  • Processed home health referrals with accuracy and adherence to turnaround requirements.
  • Coordinated with hospitals, nursing facilities, rehabilitation centers, and other providers to obtain required documentation.
  • Verified insurance coverage through online portals to ensure service eligibility.
  • Collaborated closely with Clinical Directors, Supervisors, Account Executives, and Schedulers to maintain service coverage across regions.
  • Ensured thorough documentation and data entry to support patient care continuity.
  • Remote

Care Manager

Crossroads Treatment Center
Cranberry Township, PA
07.2017 - 02.2021
  • Conducted monthly patient outreach to assess needs and connect individuals with appropriate resources.
  • Built and maintained partnerships with community resource organizations.
  • Worked within a multidisciplinary team to support high-quality addiction treatment services.
  • Represented the organization during community engagement and awareness events.
  • Supported operations across five clinic locations.

Customer Service Representative / Sales

PNC Bank
Pittsburgh, PA
02.2017 - 07.2017
  • Delivered customer support across multiple communication channels using the CARES model.
  • Resolved inquiries related to banking products, services, and account issues.

Shift Manager

Burger King
Cranberry Township, PA
06.2016 - 02.2017
  • Managed shift operations, directed team members, and ensured compliance with safety and quality standards.
  • Addressed customer concerns and resolved complaints promptly.
  • Performed inventory control, scheduling, and cash reporting.

Customer Service Representative

Heartland Payment Systems
Warrendale, PA
12.2015 - 02.2016
  • Supported customers via phone, email, SMS, and chat with product and service inquiries.
  • Troubleshot issues and maintained detailed product knowledge.
  • Navigated internal systems for accurate documentation and resolution.

Server / Hostess

Applebee’s
Cranberry Township, PA
09.2015 - 01.2016
  • Provided guest service, supported hosting functions, and maintained dining room standards.
  • Assisted with onboarding and training new staff.

Retail Store Manager

Goodwill Industries
Warren, PA
03.2013 - 08.2015
  • Managed daily store operations and a team of 11 employees.
  • Performed hiring, training, performance oversight, and scheduling.
  • Achieved monthly sales goals and oversaw inventory control.

Senior Customer Service Representative

McKissock, LP
Warren, PA
06.2008 - 09.2011
  • Assisted licensed professionals with course selection for online education and seminars.
  • Managed collection calls and supported new employee training.
  • Ensured accurate recordkeeping and high-quality customer service.

Education

Associate Degree - Medical Administrative Assistant

Tri-State Business Institute
Erie, PA
01-1999

Skills

  • Referral Coordination & Home Health Processes
  • Insurance Verification
  • EMR/EHR & CRM Systems
  • Customer Service & Client Relations
  • Documentation Review & Data Accuracy
  • Patient Support & Resource Coordination
  • HIPAA Compliance
  • Administrative & Office Operations
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Time Management & Multi-Tasking
  • Team Leadership & Training
  • Sales, Account Management & Marketing
  • Inventory & Quality Control

Languages

English
Native or Bilingual

Interests

  • I have a passion for photography and editing photos
  • Photography
  • Crafting and DIY Projects
  • Road Trips
  • Adventure Travel
  • Food Tourism
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Referral Navigator/Intake Coordinator

Allegheny Health Network/Graham Healthcare
03.2021 - 10.2025

Care Manager

Crossroads Treatment Center
07.2017 - 02.2021

Customer Service Representative / Sales

PNC Bank
02.2017 - 07.2017

Shift Manager

Burger King
06.2016 - 02.2017

Customer Service Representative

Heartland Payment Systems
12.2015 - 02.2016

Server / Hostess

Applebee’s
09.2015 - 01.2016

Retail Store Manager

Goodwill Industries
03.2013 - 08.2015

Senior Customer Service Representative

McKissock, LP
06.2008 - 09.2011

Associate Degree - Medical Administrative Assistant

Tri-State Business Institute

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