Demetrice Butler
Clinton,NC
Summary
- Dedicated, service-focused professional seeking to transition into healthcare as a nursing assistant.
- Highly motivated to launch nursing career; future goals include education leading to LPN License.
- Reliable worker with the ability to quickly learn new concepts and skills.
- Dedicated professional with a proven work history and a strong reputation as a team player, consistently leveraging interpersonal skills to foster collaboration. Passionate about helping others, with a focus on delivering exceptional service and support. Adept at problem-solving and effective communication, contributing to team success and organizational goals. Seeking opportunities to further utilize these strengths in a dynamic environment.
- Background includes experience caring for MR patients and homebound patients.
- Current on all immunizations (including tuberculosis and hepatitis B).
- Willing to relocate
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Oak Street Health
Downers Grove, IL
05.2023 - 02.2025
- I'm responsible for managing the day-to-day referrals and diagnostic orders for patients to see specialist providers
- Responsible for the daily non-urgent referrals and diagnostic orders
- Obtain required authorization for all third-party requests
- Submit clinical document, and upload documents to insurance portal
- Verify non-preferred specialists and facilities for all referrals and get authorization from insurance
Patient Representative Obgyn
Cape Fear Valley Health System
Fayetteville, NC
11.2021 - 06.2023
- Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service)
- Route calls appropriately, offering voicemail, paging, or redirection of calls as needed
- Greet patients/visitors, and assist and direct them accordingly
- Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs
- Explain financial requirements to patients; collect and record copays as required
- Perform registration functions for new and existing patients
- Schedule patient appointments per guidelines given, and finalize patient schedules for previous day
- Maintain confidentiality regarding all patients
- Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance
- Other duties as assigned
- ICD Coding
- Epic
Correctional Officer II
Ncdps
Clinton, NC
10.2020 - 10.2021
- Enforce rules and keep order within prisons and supervise activities of inmates
- Inspect facilities to ensure that they meet security and safety standards
- Search inmates for contraband items, report on inmate conduct and Escort and transport inmates
Production Worker
smithfield farmland
Clinton, NC
12.2014 - 11.2020
- Understand and follow oral and written instructions
- Perform a task requiring continuous/repetitive movement, including grasping, pinching hands, flexing, and extending arms
- Stand on concrete and/or platforms for up to a 12-hour shift
- Work around animal blood and/or carcass parts
- Work with a knife (if trained)
- Work in cold areas (approximately 20-40 degrees) and/or warm areas (over 100 degrees)
- Work in an environment that is wet and humid
- Work while wearing a hard hat, hearing/eye protection, and steel-toed safety shoes
- Work in a noisy environment using personal protective equipment (PPE)
- Work with sanitation/cleaning chemicals
- Work around strong smells/odors
- Climb/move on ladders, steps, stairways, walkways and platforms
- Bend, stoop, and twist repetitively over the course of an entire shift
- Walk long distances
- This work is physically demanding and can require the use of some or all body parts and muscle groups
- Some positions may require repetitive overhead lifting up to 30 lbs, single lifting of heavy objects which can weigh up to 60 lbs, or lifting of objects using mechanical assistance
CNA
A primary choice
Dunn, NC
10.2012 - 01.2015
- Assists individuals with activities of daily living skills: Basic personal hygiene, care and grooming, including bathing, hair care, dressing
- Bladder and/or bowel requirements or problems, including helping individuals to and from the bathroom or with bedpan and responsible monitors incoming patient orders and gathers information needed to complete the pre-authorization and scheduling of an order
- Self-administered medications
- Performs household services and both heavy and light home cleaning tasks
- Assists with preparing a shopping list, performing grocery shopping and preparing meals
- Independently performs basic medical procedures, including taking blood pressures, Pulse, and temperatures
- I love helping others and I think that Its the kindness and thought I put in the work
Patient Representative
SANDHILLS REGIONAL MEDICAL CENTER REHABILITATION
Hamlet, NC
07.2012 - 01.2015
- Responsible for assisting the patients with their health care needs by identifying their medical concerns, assessing their medical history, and referring them to the appropriate physicians or other medical professionals for immediate treatments and further examinations
- Verifying the patients' insurance information, guiding them on filling out medical forms, processing payments for medical services, and updating them for the release of medical results
- Excellent communication and organizational skills, especially when responding to patient's inquiries and concerns timely and accurately, and performing additional administrative and clerical tasks as needed
- Collect balances from patients prior to appointment when appropriate, educate patients on payment expectations and arrangements
- Answer telephone, schedule patient appointments through IDX scheduling, charge posting utilizing ICD-g and CPT coding
- Greet, screen, and safely transport patients to the MRI scan control room and return them when scan is complete
- Coordinate paperwork for reception department and MRI technician
- Solicit personal private medical information from patients while practicing HIPPA
- Maintain strict patient and physician confidentiality in accordance with HIPAA regulations
Habilitation Technician/direct care
Skill creation
Clinton, NC
10.2008 - 07.2012
- Assist the consumer in daily living activities, such as: cleaning and chores on-site
- Bathing the consumer
- Escorting the consumer to errands and appointments
- Escorting the consumer on daily outings
- Report progress and discuss plan modifications in daily communication logs
- Report on long and short-term goals/objectives with consumers and guardians
CNA I
United home care
Clinton, NC
08.2011 - 12.2011
- Assists individuals with activities of daily living skills: Basic personal hygiene, care and grooming, including bathing, hair care, dressing
- Bladder and/or bowel requirements or problems, including helping individuals to and from the bathroom or with bedpan routings
- Self-administered medications
- Performs household services and both heavy and light home cleaning tasks
- Assists with preparing a shopping list, performing grocery shopping and preparing meals
- Independently performs basic medical procedures, including taking blood pressures, Pulse, and temperatures
Clerical
Betsy flower shop
Salemburg, NC
10.2004 - 10.2008
- Answering and directing phone calls, taking and distributing messages, organizing and scheduling appointments, handling inquiries and incoming work requests
- Reviewing files and records to answer requests for information, checking and distributing documents and correspondence, receiving, sorting and distributing incoming mail, maintaining filing systems, compiling records of office activities
- Photocopying, scanning and faxing, sending emails, preparing and sending outgoing mailings and packages, typing documents and correspondence, checking and entering data, updating and maintaining databases, coordinating work flow
- Controlling basic accounting functions such as checking invoices and making deposits
Customer Service
Walmart
Clinton, NC
02.2007 - 12.2007
- Check out consumer and help bag and help with price check
Personal Care Aide
A brighter future
Clinton, NC
01.2005 - 03.2007
- Administer bedside and personal care, such as ambulation and personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands
- Care for individuals and families during periods of incapacitation, family disruption or convalescence, providing companionship, personal care and help in adjusting to new lifestyle
Education
Associate Degree - Business Administration
purdue university global
West Lafayette, IN02.2025
GED -
North Carolina community college
Raleigh, NC08.2020
Certification in Phebotomy -
Sampson Community College
Clinton, NC01.2014
Certification in EKG -
Sampson Community College
Clinton, NC01.2012
Skills
- Customer Service Phone Skills
- Organizational Skills
- Transportation
- Time management
- ICD-10
- Medical Billing
- Computer literacy
- Nursing
- Anatomy Knowledge
- Medical terminology
- ICD Coding
- Payroll
- Employee Orientation
- Microsoft Excel
- Microsoft Outlook
- Epic Implementation Skills
- Administrative Experience
- Meal Preparation
- Triage
- EHR systems
- Medical Scheduling
- Medical Coding
- Upselling
- Insurance Verification
- Data entry
- Medical receptionist
- Microsoft Office
- Professional Typing Skills
- Managed care
- Security
- Caregiving
- Service Excellence
- Human resources
- Documentation review
- CPT Coding
- Experience Administering Injections
- Medicare
- Cerner
- PCI
- Transcription
- Venipuncture
- Customer support
- Windows
- Office experience
- Microsoft Powerpoint
- Analysis skills
- Hospital Experience
- Home Care
- Laboratory Experience
- Infection Control Training
- Medical Office Experience
- Communication skills
- EDI
- Patient records oversight
- Notetaking and documentation
- Multi-line phone proficiency
- Multi-line telephone operation
- Record preparation
- Accurate documentation
- Medical terminology knowledge
- Appointment scheduling
- Referring physician communication
- Pre-authorizations
- Appointment reminders
- Scheduling software
- Healthcare systems
- Google suite proficiency
- Referral tracking
- Organizational growth
- Database management
- Data entry proficiency
- Insurance verification
- Follow-up coordination
- Patient scheduling
- Electronic patient charts
- HIPAA regulations
- Diagnostic appointments
- Referral wait list management
- Medical scheduling
- Outbound calls
- MS office expertise
- Caseload management
- Prospecting
- Lead generation
- Insurance precertification processes
Certification
- EKG Technician, Present
- CPR, 12/01/21 to 12/31/23, American Heart Association CPR and first aid BLS
- Certified Nursing Assistant, 04/01/11 to 05/31/20, CNA1 registry 413786
- Driver's License, Present
- Certified Nursing Assistant (CNA), Present
- QIDP Certification, Present
- Food Handler Certification, Present
- QMHP Certification, Present
- AED Certification, Present
- State Tested Nursing Assistant, Present
- BLS Certification, Present
Languages
English, Expert
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Referral Coordinator
Oak Street Health
05.2023 - 02.2025
Patient Representative Obgyn
Cape Fear Valley Health System
11.2021 - 06.2023
Correctional Officer II
Ncdps
10.2020 - 10.2021
Production Worker
smithfield farmland
12.2014 - 11.2020
CNA
A primary choice
10.2012 - 01.2015
Patient Representative
SANDHILLS REGIONAL MEDICAL CENTER REHABILITATION
07.2012 - 01.2015
CNA I
United home care
08.2011 - 12.2011
Habilitation Technician/direct care
Skill creation
10.2008 - 07.2012
Customer Service
Walmart
02.2007 - 12.2007
Personal Care Aide
A brighter future
01.2005 - 03.2007
Clerical
Betsy flower shop
10.2004 - 10.2008
Associate Degree - Business Administration
purdue university global
GED -
North Carolina community college
Certification in Phebotomy -
Sampson Community College
Certification in EKG -
Sampson Community College