Melissa Botter
Kilgore,TX
Summary
Dedicated and detail-oriented Medical Office Coordinator with over 10 years of experience supporting healthcare operations through appointment scheduling, insurance verification, patient advocacy, and front-office administration. Proven ability to manage multiple priorities in fast-paced medical environments while delivering exceptional patient service and maintaining accuracy and efficiency. Recognized for strong problem-solving skills, adaptability, and the ability to quickly learn new systems and procedures. A collaborative team player who builds positive relationships with patients, providers, and colleagues while consistently going above and beyond to support organizational goals and contribute to company success.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Referral Coordinator
Insight Eye Care
Kilgore, TX
09.2023 - Current
- Answer multiple phone lines in order to schedule patient appointments and assist with patient needs and serving as patient advocate for those unable to advocate for themselves
- Insurance verification to make sure authorizations are received and correct as required for timely patient care and patient reimbursement
- Check patients in for appointments in timely manner and assist to minimize patient wait times
Front Desk Receptionist
Brookridge Internal Medicine
Longview, TX
01.2021 - 09.2022
- Scheduling patient appointments, while verifying insurance in order to support the billing processes
- Organized office operations, improving workflow efficiency and staff communication.
- Created and maintained filing systems, facilitating accurate documentation and quick retrieval of patient records.
Medical Receptionist
Longview Eye Associates
Longview, TX
11.2018 - 10.2020
- scheduling patient appointments
- Verifying insurance and Assisted in billing processes
- Coordinated office operations, enhancing workflow efficiency and communication among staff
- Ensuring accurate documentation and easy retrieval of patient records
Office Coordinator
Longview Spine and Sports Medicine
Longview, TX
06.2011 - 08.2017
- Managed scheduling for patient appointments, optimizing provider availability and reducing wait times.
- Verifying insurance and Assisted in billing processes
- Coordinated office operations, enhancing workflow efficiency and communication among staff
- Developed and maintained filing systems, ensuring accurate documentation and easy retrieval of patient records
Education
High School Diploma -
Kilgore High School
Kilgore, TXHigh school diploma - undefined
Skills
Medical Billing
Computer literacy
EHR systems
Multi-line Phone Systems
CPT Coding
Clinical documentation
Data collection
Medical Receptionist
Typing
ICD Coding
Windows
Anatomy Knowledge
Medical Office Experience
ICD-10
Office management
Computer operation
Documentation review
Patient interaction
Client interaction via phone calls
Conflict management
HIPAA
Maintaining patient confidentiality
Customer service
Electronic health records (EHR) management
Clerical Experience
Phone Etiquette
Technical Proficiency
Medical Records
Accounts receivable
Escalation handling
Insurance Verification
Data Entry
EMR Systems
Organizational skills
Medical Scheduling
Filing
Patient Care
Medical Terminology
Customer inquiry handling
Transcription
Physiology Knowledge
Insurance prior authorization
Certification
- Driver's License
- August 2023 to July 2031
Additional Information
Authorized to work in the US for any employer
Timeline
Referral Coordinator
Insight Eye Care
09.2023 - Current
Front Desk Receptionist
Brookridge Internal Medicine
01.2021 - 09.2022
Medical Receptionist
Longview Eye Associates
11.2018 - 10.2020
Office Coordinator
Longview Spine and Sports Medicine
06.2011 - 08.2017
High school diploma - undefined
High School Diploma -
Kilgore High School