Addie Ceballos
Youngtown,AZ
Summary
Accomplished Customer Service Representative with extensive experience across diverse roles in healthcare, hospitality, and administration. Over 20 years of delivering exceptional guest and patient experiences through attentive service and effective problem resolution. Proficient in streamlining front desk operations, managing bookings, and collaborating with crossfunctional teams to ensure seamless operations. Demonstrates superior communication and time management skills honed through positions at Desert Vacations and Discover Financial Services. Proven expertise in account management, transaction processing, and handling customer inquiries. Eager to leverage my broad-based skills to enhance customer satisfaction and operational efficiency at a leading organization.
Overview
21
21
years of professional experience
4007
4007
years of post-secondary education
Work History
Transcriptionist
Freelance Transcription
2023.05 - Current
- Transcribed audio and video files with accuracy and consistency.
- Applied industry-standard formatting, speaker labeling, and time-stamping.
- Managed deadlines, verified terminology, and delivered polished transcripts for interviews, meetings, and dictated notes.
Cleaner
Great 8 Cleaning Services
2023.04 - Current
- Independently manage multi-floor commercial cleaning with precision and professionalism
- Sanitize bathrooms, kitchens, and high-traffic areas using green cleaning methods
- Handle hazardous waste and maintain inventory of cleaning supplies
Medical Assistant
Pueblo Family Physicians
2014.04 - 2026.03
- Assisted with patient intake vitals and procedures.
- Managed lab specimens
Home Health Aide
MD Home Assist
2012.08 - 2026.03
- Provided personal care, and light housekeeping
Guest Service Associate
Desert Vacations
2012.04 - 2026.03
- Check ins and guest inquiries with attentive service
Mail Carrier
United States Postal Service
2007.05 - 2026.03
- Delivered mail accurately and professionally in all weather conditions.
Bookkeeper
Get Cash Now
2006.05 - 2026.03
- Balanced daily transaction and trained new employees
Account Specialist
2005.08 - 2026.03
Property Manager
Desert Vacations
2014.04 - 2015.05
- Delivered exceptional guest experiences through attentive service and problem resolution
- Managed reservations, check-ins, and front desk operations
- Collaborated with housekeeping and hospitality teams to ensure smooth operations
Medical Admin
Pueblo Family Physicians
2014.04 - 2014.09
- Assisted with patient intake, vitals, injections, and minor procedures
- Maintained exam rooms, prepared lab specimens, and supported diagnostic testing
Healthcare Assistant
MD Home Assist
2012.08 - 2013.03
- Provided personal care, companionship, and homemaking services to clients
- Managed daily routines including hygiene, meal prep, and light housekeeping
Medical Admin
Cigna Urgent Care
2012.03 - 2012.04
- Supported diagnostic procedures, administered medications, and performed EKGs
- Maintained clean exam rooms and assisted with patient documentation
Delivery Driver
United States Postal Service
2007.05 - 2010.05
- Delivered mail and packages under extreme conditions with accuracy and professionalism
- Managed route planning, customer interactions, and safety inspections
Collections Specialist
Discover Financial Services
2006.05 - 2006.07
- Processed payments and managed delinquent accounts via phone
- Demonstrated strong communication and time management in a fast-paced environment
Managed delinquent accounts & processed payments
Discover Financial Services
Account Supervisor
Get Cash Now
Education
Kaplan College -
Kaplan College
Estrella Community College -
Estrella Community College
Skills
- Data Entry
- Scheduling
- Time Management
- Eye for Detail
- Reception Duties
- Problem Solving
- Administrative Support
- Hospitality Industry
- Customer Experience
- Audio transcription
- Medical terminology
- Document formatting
- Patient care assistance
- Inventory management
- Customer service
- Time management
- Problem resolution
- Attention to detail
- Communication skills
- Scheduling appointments
- Quality assurance
- Strong grammar
- Dictation
- Proofreading
Timeline
Transcriptionist
Freelance Transcription
2023.05 - Current
Cleaner
Great 8 Cleaning Services
2023.04 - Current
Medical Assistant
Pueblo Family Physicians
2014.04 - 2026.03
Property Manager
Desert Vacations
2014.04 - 2015.05
Medical Admin
Pueblo Family Physicians
2014.04 - 2014.09
Home Health Aide
MD Home Assist
2012.08 - 2026.03
Healthcare Assistant
MD Home Assist
2012.08 - 2013.03
Guest Service Associate
Desert Vacations
2012.04 - 2026.03
Medical Admin
Cigna Urgent Care
2012.03 - 2012.04
Mail Carrier
United States Postal Service
2007.05 - 2026.03
Delivery Driver
United States Postal Service
2007.05 - 2010.05
Bookkeeper
Get Cash Now
2006.05 - 2026.03
Collections Specialist
Discover Financial Services
2006.05 - 2006.07
Account Specialist
2005.08 - 2026.03
Managed delinquent accounts & processed payments
Discover Financial Services
Account Supervisor
Get Cash Now
Kaplan College -
Kaplan College
Estrella Community College -
Estrella Community College