Summary
Overview
Work History
Education
Skills
Timeline
Generic

Addie Ceballos

Youngtown,AZ

Summary

Accomplished Customer Service Representative with extensive experience across diverse roles in healthcare, hospitality, and administration. Over 20 years of delivering exceptional guest and patient experiences through attentive service and effective problem resolution. Proficient in streamlining front desk operations, managing bookings, and collaborating with crossfunctional teams to ensure seamless operations. Demonstrates superior communication and time management skills honed through positions at Desert Vacations and Discover Financial Services. Proven expertise in account management, transaction processing, and handling customer inquiries. Eager to leverage my broad-based skills to enhance customer satisfaction and operational efficiency at a leading organization.

Overview

21
21
years of professional experience
4007
4007
years of post-secondary education

Work History

Transcriptionist

Freelance Transcription
05.2023 - Current
  • Transcribed audio and video files with accuracy and consistency.
  • Applied industry-standard formatting, speaker labeling, and time-stamping.
  • Managed deadlines, verified terminology, and delivered polished transcripts for interviews, meetings, and dictated notes.

Cleaner

Great 8 Cleaning Services
04.2023 - Current
  • Independently manage multi-floor commercial cleaning with precision and professionalism
  • Sanitize bathrooms, kitchens, and high-traffic areas using green cleaning methods
  • Handle hazardous waste and maintain inventory of cleaning supplies

Medical Assistant

Pueblo Family Physicians
04.2014 - 03.2026
  • Assisted with patient intake vitals and procedures.
  • Managed lab specimens

Home Health Aide

MD Home Assist
08.2012 - 03.2026
  • Provided personal care, and light housekeeping

Guest Service Associate

Desert Vacations
04.2012 - 03.2026
  • Check ins and guest inquiries with attentive service

Mail Carrier

United States Postal Service
05.2007 - 03.2026
  • Delivered mail accurately and professionally in all weather conditions.

Bookkeeper

Get Cash Now
05.2006 - 03.2026
  • Balanced daily transaction and trained new employees

Account Specialist
08.2005 - 03.2026

Property Manager

Desert Vacations
04.2014 - 05.2015
  • Delivered exceptional guest experiences through attentive service and problem resolution
  • Managed reservations, check-ins, and front desk operations
  • Collaborated with housekeeping and hospitality teams to ensure smooth operations

Medical Admin

Pueblo Family Physicians
04.2014 - 09.2014
  • Assisted with patient intake, vitals, injections, and minor procedures
  • Maintained exam rooms, prepared lab specimens, and supported diagnostic testing

Healthcare Assistant

MD Home Assist
08.2012 - 03.2013
  • Provided personal care, companionship, and homemaking services to clients
  • Managed daily routines including hygiene, meal prep, and light housekeeping

Medical Admin

Cigna Urgent Care
03.2012 - 04.2012
  • Supported diagnostic procedures, administered medications, and performed EKGs
  • Maintained clean exam rooms and assisted with patient documentation

Delivery Driver

United States Postal Service
05.2007 - 05.2010
  • Delivered mail and packages under extreme conditions with accuracy and professionalism
  • Managed route planning, customer interactions, and safety inspections

Collections Specialist

Discover Financial Services
05.2006 - 07.2006
  • Processed payments and managed delinquent accounts via phone
  • Demonstrated strong communication and time management in a fast-paced environment

Managed delinquent accounts & processed payments

Discover Financial Services

Account Supervisor

Get Cash Now

Education

Kaplan College -

Kaplan College

Estrella Community College -

Estrella Community College

Skills

  • Data Entry
  • Scheduling
  • Time Management
  • Eye for Detail
  • Reception Duties
  • Problem Solving
  • Administrative Support
  • Hospitality Industry
  • Customer Experience
  • Audio transcription
  • Medical terminology
  • Document formatting
  • Patient care assistance
  • Inventory management
  • Customer service
  • Time management
  • Problem resolution
  • Attention to detail
  • Communication skills
  • Scheduling appointments
  • Quality assurance
  • Strong grammar
  • Dictation
  • Proofreading

Timeline

Transcriptionist

Freelance Transcription
05.2023 - Current

Cleaner

Great 8 Cleaning Services
04.2023 - Current

Medical Assistant

Pueblo Family Physicians
04.2014 - 03.2026

Property Manager

Desert Vacations
04.2014 - 05.2015

Medical Admin

Pueblo Family Physicians
04.2014 - 09.2014

Home Health Aide

MD Home Assist
08.2012 - 03.2026

Healthcare Assistant

MD Home Assist
08.2012 - 03.2013

Guest Service Associate

Desert Vacations
04.2012 - 03.2026

Medical Admin

Cigna Urgent Care
03.2012 - 04.2012

Mail Carrier

United States Postal Service
05.2007 - 03.2026

Delivery Driver

United States Postal Service
05.2007 - 05.2010

Bookkeeper

Get Cash Now
05.2006 - 03.2026

Collections Specialist

Discover Financial Services
05.2006 - 07.2006

Account Specialist
08.2005 - 03.2026

Managed delinquent accounts & processed payments

Discover Financial Services

Account Supervisor

Get Cash Now

Kaplan College -

Kaplan College

Estrella Community College -

Estrella Community College
Addie Ceballos