Heather Vermeulen
Brownsboro,Texas
Summary
To obtain a position as an administrative assistant or office manager requiring a resourceful problem solver with computer proficiency, excellent customer relations skills, and a full range of office management capabilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Transcriptionist
Rev.com Inc.
Brownsboro, TX
08.2018 - Current
- Transcribed audio recordings of medical dictations, utilizing a foot pedal for playback control.
- Edited and proofread transcribed documents to ensure accuracy and completeness.
- Utilized knowledge of medical terminology to accurately document information from the audio recordings.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient records.
- Maintained up-to-date knowledge of transcription guidelines and best practices.
- Provided assistance to physicians regarding format preferences for transcribed documents.
- Reviewed dictated reports for grammar, clarity, consistency, completeness, accuracy of data entry into electronic health record systems.
- Transcribed court proceedings from audio recordings for legal documentation.
- Interpreted and edited legal documents to ensure accuracy of information.
- Researched and consulted relevant sources to clarify meaning of words or phrases in transcriptions.
- Provided support services such as document formatting, proofreading, and indexing of transcripts.
- Collaborated with attorneys, paralegals, and other legal professionals on transcription projects.
- Verified accuracy of data entered in legal forms or documents for accuracy.
Office Manager/Marketing Manager
Texas Tank Services
Whitehouse, Texas
09.2012 - 06.2018
- Developed and implemented marketing plans for new products.
- Created content for promotional materials, including brochures, flyers, and websites.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Billing Clerk
Elderville Water Supply Corporation
Longview, Texas
06.2008 - 12.2011
- Processed invoices and payments accurately and promptly.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Generated monthly financial statements for customers.
- Prepared bills, invoices, and bank deposits as needed.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Provided assistance to Accounting Department staff during month-end close process.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Assisted with other administrative tasks as assigned.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Legal Secretary
James E. Lever, Attorney at Law
Hazelhurst, Mississippi
12.2002 - 08.2005
- Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
Office Assistant
Four Lakes Condominium Association
Lisle, Illinois
06.2000 - 09.2002
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and welcomed visitors to office.
Receptionist
Merchandise Mart Properties
Chicago, Illinois
07.1999 - 06.2000
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Diploma -
Downers Grove North High School
01.1999
Some College (No Degree) - Office Systems Technology
Technology Center of DuPage
Addison, ILSkills
- Strong customer relations skills
- Computer proficiency
- Data entry
- Excellent organizational skills
- Microsoft Word/ Quickbooks
- Office procedures
- Bank reconciliation
- Credit card reconciliation
- Ordering supplies and equipment
- Copy and fax machine
- Word processing and typing
- 10-Key calculator
- Filing
- Typing 60 wpm
- Telephone skills
- Payroll Processing
- Quality Control
- Proofreading
- Professionalism
- Team Collaboration
- Organizational Skills
- Database Maintenance
- Self Motivation
- Attention to Detail
- Problem-solving abilities
- Multitasking
Employment Skills
- Ability to work in a fast paced environment
- Maintain excellent customer relations and am able to develop customer rapport
- Can diplomatically resolves customer complaints on as-needed basis
- Accurately calculate and make daily deposits of up to $10,000.00
- Ability to follow instructions well and make decisions with no supervision
- Maintain all record keeping procedures
- Delegate responsibilities to employees to meet company’s expectations
- Effectively develop telephone communication skills
- Coordinate spreadsheets and administrative duties as required
- Maintain an accurate and updated filing system for legal forms and other documents used on a daily basis
- General bookkeeping (A/P & A/R)
- Payroll
Timeline
Transcriptionist
Rev.com Inc.
08.2018 - Current
Office Manager/Marketing Manager
Texas Tank Services
09.2012 - 06.2018
Billing Clerk
Elderville Water Supply Corporation
06.2008 - 12.2011
Legal Secretary
James E. Lever, Attorney at Law
12.2002 - 08.2005
Office Assistant
Four Lakes Condominium Association
06.2000 - 09.2002
Receptionist
Merchandise Mart Properties
07.1999 - 06.2000
Diploma -
Downers Grove North High School
Some College (No Degree) - Office Systems Technology
Technology Center of DuPage
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