Addie Cowen
Benton,AR
Summary
Learning Ambassador supporting new-hire onboarding and day-one readiness in a warehouse setting. Builds training materials, delivers onboarding sessions, and reinforces safe work habits while helping associates get up to speed. Improves process efficiency by sharing floor feedback and identifying better ways to support daily operations.
Overview
9
9
years of professional experience
Work History
Learning Ambassador
Amazon
01.2025 - Current
- Facilitate [number] new hire orientation sessions weekly to strengthen early-stage learning and team readiness.
- Collaborate with team members to identify process improvement opportunities and improve daily workflow consistency.
- Support peer mentoring by reinforcing learning strategies and answering questions during onboarding sessions.
- Apply quality assurance checks to training content and adjust standard operating procedures based on feedback.
ICQA Warehouse Associate
Amazon
09.2023 - Current
- Complete [number] inventory audits per shift to support stock accuracy and compliance.
- Audit inventory records and reconcile discrepancies to keep stock counts accurate and compliant.
- Organize storage areas and optimize product placement to improve warehouse space and accessibility.
- Support new hire orientation and peer mentoring on inventory standards, safety practices, and daily workflows.
- Develop training material and apply root cause analysis to address recurring inventory issues.
ICQA Problem Solver
Amazon
09.2023 - Current
- Analyze inventory discrepancies using Amazon's internal tracking systems to identify root causes and guide follow-up actions.
- Coordinate with fulfillment center teams to resolve operational challenges and keep inventory workflows moving smoothly.
- Create clearer corrective actions and standard operating steps that strengthen workflow standardization and quality control.
Amazon Associate
Amazon
11.2021 - Current
- Operated material handling equipment to move product safely and support day-to-day warehouse flow.
- Sorted and organized inventory to improve accessibility, reduce misplacement, and keep work areas orderly.
- Maintained cleanliness and safety standards throughout the work area to support reliable daily operations.
- Supported new-hire orientation by explaining basic warehouse routines and reinforcing consistent work habits.
- Created clearer training materials for common tasks to reinforce standard operating procedures on the floor.
Assistant Manager
Waffle House
09.2017 - 09.2021
- Managed inventory levels and ordered supplies to maintain stock availability for busy shifts.
- Developed training material development and peer mentoring practices to strengthen team consistency and onboarding readiness.
- Improved process improvement and quality assurance through workflow standardization and standard operating procedures.
Education
Lonoke High School - undefined
Lonoke High School
Lonoke, ArkansasSkills
- Employee onboarding
- Training material development
- Peer mentoring
- Instructional facilitation
- New hire orientation
- Process improvement
- Quality assurance
- Workflow standardization
- Standard operating procedures
- Root cause analysis
Timeline
Learning Ambassador
Amazon
01.2025 - Current
ICQA Warehouse Associate
Amazon
09.2023 - Current
ICQA Problem Solver
Amazon
09.2023 - Current
Amazon Associate
Amazon
11.2021 - Current
Assistant Manager
Waffle House
09.2017 - 09.2021
Lonoke High School - undefined
Lonoke High School