Addie Dillard
Cherry Hill
Summary
Talented and Collaborative leader with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Patient Transport Manager
Jefferson Health NJ
12.2021 - Current
- Oversee the daily operations of the patient transport department, managing a team of 55+ transporters.
- Develop and implement transport policies and procedures to improve efficiency and patient care.
- Collaborate with medical staff to coordinate patient movement and ensure timely service.
- Monitor and evaluate team performance, providing training and development opportunities.
- Utilize EPIC systems to track transport requests and maintain accurate records.
- Ensure compliance with health and safety regulations, including infection control protocols.
- Enhanced turn around time for patient discharges by 70%
- Initiated equipment inventory program for Patient Transport
`Patient Transport Supervisor
Jefferson Health NJ
03.2018 - 11.2021
- Schedules appropriate personnel in accordance with staffing needs of divisional departments following union contract guidelines, per diem budget, and policy / procedure. Anticipates staffing needs and reassigns staff as appropriate.
- Assisted in the development of a new transport management system, reducing wait times by 25%.
- Addressed and resolved any issues related to patient transport request.
- Coordinated and prioritized appropriate transport personnel to support requests for service from user departments.
- Entered, corrected, and pulled pertinent data from the Qlik database when required.
- Assisted the Imaging Manager in developing new SOAR Project initiatives and policies for patient transport and discharge services.
- Maintained a schedule that enabled the transport department to effectively respond to volume fluctuations
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Lead Patient Transport Dispatcher
Jefferson Health NJ
02.2017 - 03.2018
- Dispatching, coordinating, organizing and prioritizing patient transport from intensive care, step down, procedural areas, laboratories, clinics, and patient units.
- Multi-task, analyze work flow and prioritize work assignments in high pace environment.
- Problem solves issues, makes decision about daily assignments and possesses good organizational skills.
- Good customer service and analytical skills.
- Carried out day-day-day duties accurately and efficiently
Group Home Supervisor
Devereux Advanced Behavioral Health.
09.2014 - 03.2017
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Ensured that recreational activities for home were within budget, were entertaining and offered some educational value.
- Communicated effectively with residents, staff and other stakeholders by actively listening, being respectful and promoting positive demeanor.
- Created all staff work schedules, ensuring that each shift had appropriate number of employees.
- •Train and coordinate direct care staff
- •Participate in formulation of consumer's treatment plan
EVS Lead
Inspira Medical Center
04.2010 - 09.2014
- Covered extra shifts during employee absences.
- Abode by and enforced department policies and procedures.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Cleaned equipment and machinery to maintain in optimum working condition.
Education
Bachelor of Science - Health Sciences
Bergen Community College
North Bergen, NJ05.2026
Skills
- Strategic Planning
- Workforce Management
- Policy Implementation
- Performance Management
- Time Management
- Project Management
- Budget Control
- Key Performance Indicators
- Staff Training and Development
- Teamwork and collaboration
- Task Prioritization
- Staff Management
Accomplishments
Mission Moment award for outstanding performance in the EPIC logistics module upgrade for patient transport and EVS across the Jefferson enterprise.
Timeline
Patient Transport Manager
Jefferson Health NJ
12.2021 - Current
`Patient Transport Supervisor
Jefferson Health NJ
03.2018 - 11.2021
Lead Patient Transport Dispatcher
Jefferson Health NJ
02.2017 - 03.2018
Group Home Supervisor
Devereux Advanced Behavioral Health.
09.2014 - 03.2017
EVS Lead
Inspira Medical Center
04.2010 - 09.2014
Bachelor of Science - Health Sciences
Bergen Community College