Addie Manning
Centennial,CO
Summary
Seasoned Quality Control Manager with significant experience in quality assurance, process improvement, and regulatory compliance. Possess strong leadership skills and expertise in implementing effective quality control procedures. Previous work has led to improved efficiency, reduced costs and enhanced product quality. Known for ability to manage, train and motivate team towards achieving operational goals. Results-driven ensuring high-quality outputs consistently. Excel in team leadership, problem-solving, and communication, using these soft skills to drive successful project completions and maintain standards of excellence.
Overview
21
21
years of professional experience
Work History
Quality Control Manager
Empower Retirement
Greenwood Village, CO
06.2010 - Current
- Analyzed data to identify areas for improvement in the quality system.
- Developed and implemented Quality Control policies and procedures.
- Ensured that all process changes were documented properly in accordance with company policy.
- Collaborated closely with other departments to ensure high levels of customer satisfaction.
- Supported continuous improvement initiatives within the organization.
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
- Directed production, performance, and quality objectives for unit to keep team aligned with company goals.
- Kept records of quality reports and statistical reviews.
- Trained staff on quality control principles, techniques, and processes.
- Prepared detailed reports on quality performance metrics for management review.
- Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
Processor/Sr Processor/AP/AR Coordinator
Great-West Life Assurance
Greenwood Village, CO
01.2004 - 06.2010
- Reviewed and analyzed tax documents to ensure accuracy of data entry.
- Maintained filed records of all transactions related to taxes.
- Processed monthly, quarterly, and yearly tax withholding payment per state and IRS.
- Ensured payment frequency was followed.
- Identified discrepancies in filings and made necessary corrections as requested by IRS agents.
- Managed daily workflow of tax team and processing team.
- Monitored daily workflow to ensure deadlines were met for each stage of the process.
- Maintained strong relationships with internal departments
- Identified areas where processes can be improved upon to increase efficiency and productivity.
- Collaborated with various departments to ensure requests were processed within the expected time frame.
Education
High School Diploma -
Houston High School
Houston, MS05-1977
Skills
- Performance Evaluation
- Team support and oversight
- Team Collaboration
- Process Documentation
- Staff Supervision
- Employee Training
- Performance Metrics
- MS word
- Excel
- SAP
- EASY
- Blackline
- Outlook
- Processing and QA manual documents
- Task Prioritization
- Deadline Adherence
- Relationship Building
- Team Leadership
- Time Management
- Team building
- Process Automation
- Teamwork and Collaboration
- Problem-solving abilities
- Decision-Making
Timeline
Quality Control Manager
Empower Retirement
06.2010 - Current
Processor/Sr Processor/AP/AR Coordinator
Great-West Life Assurance
01.2004 - 06.2010
High School Diploma -
Houston High School