Addishiwot Taffesse
Bellevue,WA
Summary
Compassionate and detail-oriented professional with over 10 years of experience delivering exceptional customer service and administrative support in fast-paced environments. Skilled in cash handling, problem-solving, and process improvement. Passionate about helping people navigate public services with empathy, patience, and professionalism. Proven success in maintaining accurate financial records, resolving customer concerns, and collaborating with diverse communities.
Overview
19
19
years of professional experience
2032
2032
years of post-secondary education
Work History
Children ministry leader
Ethiopian evangelical church of Ambassadors seattl
Burden, WA
12.2017 - Current
- Developed engaging lesson plans for children's Bible study classes.
- Led volunteer training sessions to enhance teaching skills and teamwork.
- Communicated regularly with parents regarding children's progress and events.
- Fostered a safe and welcoming environment for children during church services.
Customer Service Representative
United parking
Seattle, Washington
12.2018 - 12.2023
- Assisted customers with inquiries and resolved issues promptly and efficiently.
- Managed customer accounts using CRM software to ensure accurate data entry.
- Provided product information and recommendations to enhance customer satisfaction.
Driver
Uber
Seattle, WA
06.2015 - 09.2018
- Navigated complex routes to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Communicated effectively with passengers to enhance their travel experience.
- Followed safety protocols to ensure passenger comfort and security during trips.
Manager
HMS Host International
SeaTac, Washington
02.2007 - 05.2015
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees
Education
High School Diploma -
Minilike High School
Addis Ababa, Ethiopia06-2002
Associate of Applied Science -
Highline College
Seattle, WA 09.2019 - 12.2025
Skills
- Customer Service Leadership & Conflict Resolution
- Financial Oversight, Cash Handling & Reconciliation
- Operational Efficiency & Process Improvement
- Strategic Problem-Solving & Decision-Making
- Microsoft Office Suite, Reporting & Data Analysis
- Community Engagement & Stakeholder Relations
- Cultural Competence & Inclusive Leadership
- Inventory Control, Resource Allocation & Cost Management
- Team Leadership, Training & Performance Support
- Cross-Functional Collaboration & Reliability
Languages
Amharic
Native/ Bilingual
Timeline
Associate of Applied Science -
Highline College
09.2019 - 12.2025
Customer Service Representative
United parking
12.2018 - 12.2023
Children ministry leader
Ethiopian evangelical church of Ambassadors seattl
12.2017 - Current
Driver
Uber
06.2015 - 09.2018
Manager
HMS Host International
02.2007 - 05.2015
High School Diploma -
Minilike High School