Addison Beagles
Hillsboro
Summary
Results driven Technical Support Engineer with a strong attention to detail and a commitment to data driven decision making. Skilled in building robust customer relationships and delivering effective problem solving solutions. Proficient in facilitating communication to enhance team capabilities and ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Technical Support Engineer II
Tokyo Electron
08.2020 - Current
- Lead a customer support team in diagnosing, troubleshooting, and repairing semiconductor manufacturing equipment using data-driven strategies to enhance problem-solving efficiency and reduce downtime for the customer.
- Collaborate with customers, field personnel, and factory engineering to identify development opportunities and produce efficient implementation plans for improvement initiatives.
- Analyze machine performance data to highlight performance gaps and recommend solutions to address those gaps.
- Determine training needs for technical support and field service teams, and conduct training sessions to enhance their skills.
Chemical Engineering Intern
Calumet Montana Refining
05.2019 - 08.2019
- Developed and implemented a process unit monitoring program, including material balances and trend analysis, utilizing Microsoft Excel and VBA.
- Collaborated with logistics and field service teams to gather material information and process data to complete material balances, presenting balance receipts to management.
- Gained foundational knowledge of crude oil refinery process units and operations.
Mathematics Tutor
Montana State University Academic Services
10.2017 - 05.2020
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Adapted lesson plans according to individual needs, ensuring all students received appropriate levels of challenge and support.
- Established a positive rapport with students that fostered trust, enhanced communication, and promoted academic success.
Education
Bachelor of Science - Chemical Engineering
Montana State University
Bozeman, MT05-2020
Skills
- Attention to detail
- Problem-solving
- Customer support
- Product knowledge
- Training and mentoring
- Communication
Timeline
Technical Support Engineer II
Tokyo Electron
08.2020 - Current
Chemical Engineering Intern
Calumet Montana Refining
05.2019 - 08.2019
Mathematics Tutor
Montana State University Academic Services
10.2017 - 05.2020
Bachelor of Science - Chemical Engineering
Montana State University
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