Addison Doolittle
Phoenix,AZ
Summary
Dynamic and dedicated professional with advanced Spanish language skills and a strong background in customer service from Crust Brothers, LLC. Proven ability to coach and mentor staff, enhancing service quality and fostering customer loyalty. Adept at critical thinking and problem-solving, along with experience developing probing questions, designing experiments and generating meaningful results. Works effectively and collaboratively with teams and individuals.
Overview
4
4
years of professional experience
Work History
Lead Server
Crust Brothers, LLC
02.2024 - Current
- Worked with POS system to place orders, manage bills, and handle items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff on how to deliver outstanding service to every customer while maintaining consistent communication with other staff to ensure an efficient working environment.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Airbnb Host
Airbnb
05.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by having properties inspected prior to guest stays, coordinating repairs, and upgrading based on guest needs.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Tutor
Freelance
02.2021 - Current
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
Researcher
Horizon High School
08.2023 - 05.2024
- Research on the design of daily classroom presentations impact on the testing scores of high school juniors in AP United States History
- Gathered and organized information for research purposes.
- Utilized statistical packages to analyze data and create visualizations.
- Reviewed technical and professional publications and journals to stay current on recent literature and make more strategic research decisions.
- Investigated effects of invasive species on ecosystems and recorded findings.
Volunteer
Feed My Starving Children
08.2022 - 05.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assembled food packages for outside distribution and loaded into warehouse for transportation.
Babysitter
Freelance
07.2022 - 01.2024
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Planned fun outings and educational activities to keep children entertained.
Education
Bachelor of Science - Mechanical Engineering With Spanish Minor
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Horizon High School
Scottdale, AZ05-2024
Skills
- Advanced Spanish language skills
- Liquor, wine, and food service
- Customer service skills
- Coaching and mentoring
- Critical thinking
- Computer skills
Accomplishments
- Supervised team of 12 staff members.
- Helped students achieve 85+ on math exams.
- Won consistent referrals for quality of instruction.
- Documented and resolved design of daily classroom learning which led to increased testing scores on AP U.S. History exams.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Lead Server
Crust Brothers, LLC
02.2024 - Current
Researcher
Horizon High School
08.2023 - 05.2024
Airbnb Host
Airbnb
05.2023 - Current
Volunteer
Feed My Starving Children
08.2022 - 05.2024
Babysitter
Freelance
07.2022 - 01.2024
Tutor
Freelance
02.2021 - Current
Bachelor of Science - Mechanical Engineering With Spanish Minor
Arizona State University
High School Diploma -
Horizon High School
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