Addison Dorow
Madison
Summary
Dynamic customer service professional with a proven track record at Minnesota Zoo, excelling in complaint handling and enhancing guest experiences. Recognized for exceptional communication and adaptability, I streamlined processes to reduce wait times and fostered a welcoming atmosphere, ensuring repeat visits and satisfaction. Reliable team member with strong organizational skills.
Overview
2
2
years of professional experience
Work History
Guest Services Worker
Minnesota Zoo
03.2025 - 08.2025
- Delivered exceptional customer service by assisting guests with inquiries and requests..
- Adapted quickly to changing priorities in a fast-paced environment while maintaining service standards.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Developed strong rapport with guests, creating a welcoming atmosphere that encouraged repeat visits.
- Collaborated with team members to efficiently manage busy service periods.
Worker
Apple Valley Family Aquatic Center
06.2023 - 08.2024
- Assisted in maintaining a clean and organized work environment.
- Followed safety protocols to ensure a secure workplace for all employees.
- Prepared and served food items following health and safety regulations.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
No Degree - Business
University of Wisconsin- Madison
Madison, WI05-2028
Skills
- Exceptional communication
- Complaint handling
- Customer service
- Detail-oriented
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
Timeline
Guest Services Worker
Minnesota Zoo
03.2025 - 08.2025
Worker
Apple Valley Family Aquatic Center
06.2023 - 08.2024
No Degree - Business
University of Wisconsin- Madison
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